In a previous post, I discussed how hospitality marketers can gain a complete picture of their guests and understand guest behavior with analytics. In this post, I will explore what you can do once you have a complete picture of your guests. Today’s operating environment presents a set of challenges
There is no doubt that analytics is an overused and often abused term. So what does really analytics means? In part 2 of a series of articles on the analytical lifecycle, this blog will highlight some of the common and emerging techniques used to analyze data and build predictive models
Oil is bouncing around the $50 range as the market adds and loses value with each new headline, from potential new Iranian exports after the nuclear talks to the slowest month of inventory builds at Cushing since Thanksgiving. The US rigcount is down nearly 23 percent year-over-year, but the rate
I press a button, a miracle machine churns through all the calculations in the world and the answer to the Ultimate Question of Life, the Universe, and Everything[1] is produced as a single number. Oh hang on, that’s 42. Alright, for our microcosm, let’s stick to the answer to my
This is a follow up to last week’s blog on understanding your customers’ perceptions of quality. As the world’s largest manufacturer of PCs and tablets, Lenovo is always looking for areas to reduce costs while increasing quality and customer satisfaction. Six months ago, Lenovo implemented the Lenovo Early Detection (LED) system
The Internet of Things (IoT) is going to take us into the next big technology wave, which will include a massive proliferation of personal connected devices like we have never seen before – cars, toothbrushes, household appliances, watches, medical devices, bicycles, and all sorts of things on our body and in
Whether it’s a smart water meter or a complex combustion turbine, expectations of reliability for complex, connected machines have increased across the board. Due to higher visibility and the availability of advanced analytics, companies know they should be able to identify emerging safety and reliability issues in these assets. By
I was recently asked by a customer if they should move the responsibility for creating the statistical baseline forecast. They were considering moving it from their regional country offices to their global headquarters. In addtion, they were considering changing the role of their regional demand planners to only make adjustments to
People are talking about your products. But more importantly, they’re listening. Facebook, Twitter, review sites, and product forums are just a few of the sources that a savvy customer checks when making a buying decision. This reality has fundamentally changed the definition of quality. It’s no longer sufficient to conform
“Begin with the end in mind” - Habit #2 from Stephen Covey’s ‘Highly Effective People’. The Edge Foundation is based on the premise of: “To arrive at the edge of the world's knowledge, seek out the most complex and sophisticated minds, put them in a room together, and have them
