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Customer Intelligence
Leo Sadovy 2
Coolhunting and the Product life cycle

While you might not think that businesses outside the trendy, youth-focused fashion and music markets would have much to learn from the practice of “coolhunting”, there are some key product life cycle principles common to both.  Coolhunting is market research aimed at discovering, in their infancy, new trends in youth markets, catching

Cindy Etsell 0
5 questions to ask about customer loyalty

In a retail market where new customers are thin on the ground, keeping hold of existing ones becomes even more important for powering growth. But how do retailers and consumers view customer loyalty? And what is the most effective way to use the now ubiquitous loyalty card? Asking the right

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