Hidden Insights

Analytics

Find out how analytics, from data mining to cognitive computing, is changing the way we do business

Analytics | Data for Good

Roderick Crawford27 November 2017 3

Where’s the good in data? How analytics is transforming government decision-making

Undoubtedly, the unifying ambition of everyone who serves in government is to do good for the local communities, regions and countries they serve. What I’m interested in is how departments and agencies arrive at those decisions, verify them and even predict their outcomes so that they know with some degree

English

Government | Health Care

Analytics

Johan Sandell24 November 2017 0

Pehmeys voi olla timanttisen kovaa johtajuutta

Suomalaiset kaupallisen, teknisen ja it-alan ammattilaiset ovat jälleen nimenneet ihannetyönantajiaan tutkimusyritys Universumin teettämässä selvityksessä. Tulosten kärkeen nousi yrityksiä, joissa on panostettu avoimuuteen ja viestintään. Kun tähän yhdistetään SASin tutkimustiedot menestyneiden toimitusjohtajien ominaisuuksista, havaitaan, että yksi menestyksen avaimista nykyorganisaatioissa on pehmeä vaikuttaminen - Soft Power. SAS tutki yhdessä konsulttiyritys ghSMARTin kanssa

Finnish

Analytics | Customer Intelligence

Patrick Xhonneux24 November 2017 0

In pursuit of data-driven creativity and efficiency

Marketing has changed tremendously in the last few years, both organizationally, as a function, and the types of activity involved. Peter Hinssen, in The Network Always Wins, suggested that marketing is now a matter of influencing the network of information that has the customer at its heart. This means, in

English

Analytics | SAS Culture

Christian Giraud23 November 2017 0

Ten ways hackathons support innovation

Hackathons - short-term programming events using data, APIs and analytics to solve real-world problems are great for team-building, recruitment, networking and experimenting. But there is a growing sense that they are also contributing to banking innovation. Here are my observations on the subject. Hackathons are a relatively cheap way to

English

Banking

Analytics | Customer Intelligence

Matthew Stainer22 November 2017 0

Can you improve customer experience and reduce costs to serve at the same time?

Improving customer experience and reducing costs to serve at the same time sound contradictory objectives. Surely improving customer experience requires a larger investment in it? Yet in some instances, I believe it is possible to achieve both at the same time. Last year I wrote a couple of blog posts

English

Analytics | Customer Intelligence

Mike Turner16 November 2017 0

The Single Customer View: pointless exercise or precious asset?

For anyone engaged in analytical marketing, creating a 360-degree single customer view (SCV) is nudging the top of your ‘to do’ list. Why shouldn’t it be? Knowing a lot about your customers can never be a bad thing, surely? But is a holistic view really necessary? Before we go there,

English

Analytics

John Hawkins13 November 2017 1

Forecourt of the future

Why do you visit your local petrol station forecourt? Well, probably one reason is to buy fuel for your car, but there is no question that forecourts have changed. Twenty or thirty years ago, you would (more or less) only have been able to buy fuel, plus oil or bulbs

English

Advanced Analytics | Analytics

Henrikki Hervonen3 November 2017 0

Analytics Platform to boost up your analytics work

The IT landscape has become very platform oriented. Earlier it was quite normal to implement unique and separate IT systems to handle operational data from customers, supply chain, HR or marketing. Even word processing and spread sheet calculations had multiple commercial options. Having many isolated solutions led to non-integrated IT-landscape

English

Analytics | Customer Intelligence

Paul Ridge31 October 2017 1

Bringing the personal touch to insurance

Paul Ridge, Banking & Insurance Specialist, SAS UK & Ireland, looks at the state of real-time customer experience in the insurance industry and how analytics can power hyper-personalised customer journeys. The insurance industry has always been there to cover the risks we face in our daily lives. Yet we’re seeing those

English

Insurance

Analytics | Customer Intelligence

Tiffany Carpenter26 October 2017 0

Retail in the Age of Now

Consumers are aware of all the information retailers are collecting about them and expect to receive a seamless experience that reflects their behaviour at any given moment of time. Tiffany Carpenter, Head of Customer Intelligence, SAS UK & Ireland, looks at where retailers are on this journey. Our high streets are

English

Retail

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Blogs

Analytics