Hidden Insights

Analytics

Find out how analytics, from data mining to cognitive computing, is changing the way we do business

Analytics

Hugo D'Ulisse5 February 2018 1

Developing the data science community: generating a sense of support

Students live and thrive in a community: the student body and its associations form a relatively tight-knit group that provides — or should provide — support and encouragement on an ongoing basis. For those away from home for the first time, this community can be a life-saver, almost literally in

English

Analytics

Chiara Migotto1 February 2018 0

Six common questions SMEs have about text mining

It is estimated that that many companies now hold over 80% of their data in an unstructured form. In other words, not as numbers or code, but free text. This textual data arises from social media, customer comments, call center notes, books, emails, messages and the like, and holds enormous

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Analytics | Customer Intelligence

Samuel Blanquet31 January 2018 2

Why Industry 4.0 needs the analytics platform approach

Industry 4.0 has become a watchword for manufacturers, but I’m not sure the implications are clear to many. Hyperconnected customers are the fundamental premise of Industry 4.0 and they expect more than good quality. They expect their manufacturers to also behave like retailers and service providers. Real-time and predictive engagement

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Analytics

Brigitte Naylor-Aumayer31 January 2018 0

What do you get when you combine love, math and AI?

An interview with Mathematician and UCL Lecturer Hannah Fry Love and math. You almost can’t think of two worlds further apart. However as Hannah Fry proved at the Analytics Experience in Amsterdam, mathematics can uncover the secret of a successful relationship and predict divorce. We had the opportunity to talk

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Analytics

Matthieu Joosten31 January 2018 0

Stuck in the silo and unable to pool: why telcos need an enterprise-wide analytics approach

I got an email from my telecom provider the other day about their television services, which I watch regularly. I also got one from Netflix, which I also use often. So far, so much as usual. Just your regular spam, you would think. Well, no, not completely. The email from

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Energy & Utilities

Analytics | Customer Intelligence

Mike Blanchard30 January 2018 0

The art of harnessing customer feedback

As customers and consumers, you and I now have many ways to tell suppliers what we want, when, how and to give them feedback on their performance as suppliers. Clues from our website navigation patterns, social “likes”, trolley abandons, and even instant chats, together with in-person conversations make up the

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Analytics

Mark Frankish30 January 2018 1

Small steps: why patient flow could help to reduce bed-blocking

During this winter period, it has become clear that the National Health Service (NHS) in the UK is under even more than the usual additional strain. With routine operations already being cancelled to manage emergency treatment, hospitals cannot afford any delayed discharge of patients because of the knock-on impact on available

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Health Care

Analytics | Artificial Intelligence | Internet of Things

Yigit Karabag26 January 2018 6

Communications capacity: the reality of the digital revolution

I really like this time of year. It is not just that the year still feels shiny and new, but also that it is the time of year when we start preparing for Mobile World Congress. The congress will discuss the biggest issues of the day, including artificial intelligence (AI)

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Communications

Analytics | Artificial Intelligence | Customer Intelligence

Pasi Helenius25 January 2018 0

Chatbots for customer intelligence are here

Everyone seems to agree that artificial intelligence (AI) will help businesses to automate, provide better customer experience or simply sell more. If we’re honest, businesses have been doing these things for decades if not centuries, so why all the concern about AI? Isn’t it just a new way of doing

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Analytics

Svein Tore Bø22 January 2018 1

Widening the analytics base: the promise of microservices

Flexibility and agility are the two current watchwords in digital fitness. What’s behind this is often, but not entirely, cost. Nobody wants to spend a fortune on infrastructure or software that could be out of date in a very short space of time. Instead, it is all about being able

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Blogs

Blogs

Analytics