As customers and consumers, you and I now have many ways to tell suppliers what we want, when, how and to give them feedback on their performance as suppliers. Clues from our website navigation patterns, social “likes”, trolley abandons, and even instant chats, together with in-person conversations make up the

You may have an approach that works in terms of tackling the major challenge of getting people with suitable skills into your organisation, but this won’t mean much if the business isn’t structured in such a way that gets most out of them. Building on the previous blog looking at