The impact of analytics on our daily lives can sometimes feel abstract and indirect. Even important decisions made using analytics – like an employer deciding whether to give you an interview – often take place behind a screen, in a location far away from us. Data-driven decisions like these are no
It’s been over a year since my previous blog post, so it seemed like a good time for a refresh. Also, it’s just over a year since the EU implemented GDPR. This regulation promised users could take back control of their data and opt-in/opt-outs, while businesses could get fined up
The concept of analysing increasingly complex data to inform decision making is very relevant to policing today. Data science can and should support modern police forces to serve their communities. But what do we mean by data science and data scientists? One dictionary definition of a data scientist is: “a
In a world of fast, convenient, personalized service, customers expect businesses to go the extra mile to meet their expectations. How can organizations establish closer relationships, especially in crowded markets? With industry disruptors nipping at their heels, established companies are looking for fresh ways to strengthen relationships with new and
When we hear the words AI and call centres, we immediately imagine dialling a number, only to be greeted by a semirobotic voice (think Siri or Google). While it’s true that AI can be more efficient than humans (at some things), does it really mean that human call centre agents
Combining analytical resources and expertise from across the organisation is a prerequisite for effective, well-informed decisioning. How can your bank break down analytics silos and inspire a culture of collaboration? Organisational silos are holding banks back from driving innovation and meeting customer demands. When your customers expect convenient, personalised and
Artificial intelligence has great potential to improve the lives of so many people, especially in the health sector. In Holland, for example, the Amsterdam Medical Center uses computer vision to process patient data, and particularly images. With SAS’ help, it is moving closer to a position where it can deliver
Most insurance companies depend on human expertise and business rules-based software to protect themselves from fraud. However, people move on. And the drive for digital transformation and process automation means data and scenarios change faster than you can update the rules. Machine learning has the potential to allow insurers to
What does an analytics platform look like? We might imagine a large server with data and software used for a wide range of operational reporting, BI and data analysis. There may be development and test environments. But typically most users will be working in the same production environment, sharing the
Free will is the core of a human being. Free will implies making decisions. But how are decisions defined? Decision making is choosing an alternative from many possibilities. It is a process that results in the selection of a set of actions among several alternative scenarios. But what about business?
