Creating more effective collections journeys
As delinquencies rise in the wake of COVID-19, lenders must harness technology to orchestrate omnichannel contact strategies.
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How do we practice trustworthy AI?
A key component to make sure that we develop responsible AI is diversity. This is because an AI application reflects and even amplifies the biases of its developers. As I discussed in my previous post, a diverse team will see things from many different points of view and help to
How to address bias in AI?
Artificial intelligence is a powerful force for good and an extraordinary competitive advantage. But, as Peter Parker’s uncle Ben nicely put it, "With great power comes great responsibility.” Or as my friend the Swedish character Pippi Longstocking says, “If you are very strong you must also be very kind!” They
Government: Intelligent decisions in turbulent times
The UK government sector is standing on the verge of the unknown. The fallout from the COVID-19 pandemic and the economic and political outcomes of Brexit remains to be seen, but change is a certainty. Government departments will need to respond quickly and decisively. But they will have a chance
Strategy consulting: New IMPACT for software vendors as SAS
SAS stands for more than just installation and customizing. I discuss our #IMPACT view of 2021 with Thorsten Hagenberger.
First steps for collections optimization
COVID-19 is triggering a debt collection crisis for UK banks. How can collections teams control an explosion in delinquent accounts?
Political roleplay: Minister Theresia Bauer on AI#14
Interview with Science Minister Theresia Bauer, Baden-Württemberg.
Will the pandemic change our attitudes towards sharing personal data for AI purposes?
If the digital trust felt by citizens has contributed to the success of many test and trace programmes, the upcoming AI legislation will likely help entrench this trend in the realm of AI.
The strange bedfellows of AI and ethics
Organisations also need to ensure diversity when developing assets—those diverse teams that I mentioned before.
AI is making human creativity more valuable than ever
Artificial intelligence evokes high hopes. It can streamline processes, improve quality and eliminate the potential for human error. Along with the hopes come the fears, however. Is AI a threat to humanity? Whom will it replace, if anyone? How can we deploy it ethically? We spoke to the SAS Head