Las aseguradoras afrontan desde hace tiempo una continua batalla contra diferentes tipos de fraude. Fraude en los siniestros, fraude en la suscripción de póliza, ciberataques, fraude interno, etc. En Estados Unidos, un estudio de la Coalition Against Insurance Fraud lo estima en un total de 80.000 millones de dólares. El
Comment parvenir à diminuer ses temps de réponse lorsque des situations imprévues surviennent ? Comment tenir compte des grandes étapes vécues par les clients, qu’ils soient particuliers ou entreprises ? En centralisant la donnée, en approfondissant sa connaissance client et en misant résolument sur le temps réel. Que ce soit lors
Pour faire face à l’érosion du niveau de satisfaction des clients vis-à-vis de leur assureur, il est impératif pour ces derniers de moderniser, de fluidifier, mais aussi d’humaniser leur relation client. Une approche centrée sur une connaissance à 360° de l’usager peut répondre au déficit de fidélisation des assurés. Selon
By Paul Ridge, Head of Insurance, SAS UK & Ireland Black swan events are not unknown to the insurance industry. Whether it’s natural disasters such as the Japanese earthquake in 2011, the Chernobyl disaster in 1986 or pandemics such as the SARS virus in 2002. By their nature, these kinds
Grace à SAS Viya, le service inventaire d’un assureur passera moins de temps sur la vérification des données et plus sur leur analyse. Des analyses dont la pertinence pourra être boostée par le biais de l’intelligence artificielle, laquelle ouvre la voie à du prédictif. Mieux traiter les données est stratégique
I’ve never seen so much evidence from within the insurance industry that we’re on the cusp of a fundamental change. Given the disruption we’ve witnessed over the last 12 months, and the level of uncertainty that persists, it’s very difficult to generalise and predict how the industry will change as
Many countries in Europe have in previous years experienced increased price competition for general insurance products. Especially in Southern Europe, the competition has been very fierce, fueled by online price comparison websites. In Spain, Portugal and Greece, there has been a substantial drop in average premiums for products like motor,
Today’s customer really expects a truly extraordinary customer experience. That means that your company, your brand and the experiences you provide are not just in competition with people in your category. They’re in competition with people like Amazon, Uber and Starbucks, who have managed to make the mobile device a
Sanal etkinliğimiz Beyond Tomorrow öncesinde Eureko Sigorta’nın Data Studio Lideri Özlem Odar ile görüşme imkanı buldum. Hepimizin bildiği gibi Türkiye'nin öncü sigorta firmaları arasında yer alan Eureko Sigorta, hasar yönetimi ve risk değerlendirme konusundaki uzmanlığı ile alanında lider konumda olan uluslararası bir yapıya sahip. Avrupa'nın 6 ülkesinde 22.000 çalışanıyla dünyanın
The coronavirus pandemic has changed many things in many industries – and not always in the most obvious way. Insurance companies have seen both fewer claims and fewer sales. As a result, many have realised that the process of digitisation, often started slowly before lockdown, must now be accelerated. More,
