In short, digital transformation concerns competition, speed, quality and costs. In the current connected world, the consumer has a lot of choices and is also less bound to a single provider. The customer expects immediate answers to rely on. Will someone wait two weeks for a loan approval, or will
My last blog post discussed the applications of AI in retail and how retailers were starting to use solutions like image recognition to improve customer experience. However, implementing AI is not without its challenges. This post continues the conversation with Shailesh Jain, Group Head of Analytics at Landmark Group, about
Foi em Dezembro de 1991 que a relação do SAS e a Fidelidade começou, na altura entre o representante do SAS em Portugal e a Bonança, mais tarde integrada no que é hoje a Fidelidade, sendo que em 1995 e já com o SAS Portugal, foram assinados dois licenciamentos, um
Os novos paradigmas resultantes da introdução de novas tecnologias e da alteração de comportamentos e hábitos de consumo, resultam em forças esmagadoras que pressionam as indústrias a alterações substanciais na forma como trabalham e interagem com os seus clientes. A área dos Seguros não é exceção e movimentos de consolidação
Banks see open source as a hotbed of innovation – and a governance nightmare. Do the rewards outweigh the risks? Open source software used to be treated almost as a joke in the financial services sector. If you wanted to build a new system, you bought tried and tested, enterprise-grade
How intelligent decisioning solutions can help you stay relevant in the era of digital banking Fierce competition, advances in technology, and consumer expectations for hyperpersonalised services are forcing the financial services sector to evolve. To adapt to rapid market developments, many banks and insurers are launching ambitious digital transformation projects.
The hype around artificial intelligence has never been higher – and retail is one industry where it has a chance to make a major impact on profits. But as hype and misunderstandings continue to build, it's become harder than ever to keep sight of the true disruptive potential of AI. I
It can be hard to get a handle on what artificial intelligence (AI) and machine learning (ML) will actually do. We all understand – in theory, at least – that they could change the way we live and work. In most cases and for most of us, however, the precise
By now it’s no secret that all kinds of organizations are using analytics to take on some of their biggest opportunities. But what about all the opportunities that have the potential to address important human issues that we have overlooked for one reason or another? Those are exactly the types
Redefining banking in a financial services market where your biggest competitor may be Amazon or Google, not a traditional bank. Open banking may not have made much of an impression on consumers yet. But it’s a topic that the industry cannot afford to ignore. Tier one UK banks are already
