Mike Schneider (@schneidermike) Notes from "Social CRM: Connecting Your Sales Force to the Social Web" at the Social Media Business Forum The problem: The sales force is busy, they're under pressure, they've got quotas and are presented with different methods. Social CRM: "The company's response to the customer's control of
My notes from the Integrating Social Media into Your Marketing Strategy to Gain a Greater Response panel, from MarketingProfs Digital Marketing Mixer. Panelists: Pam O'Neal, Vice President of Marketing for BreakingPoint Systems, Inc., @poneal Glenda Ervin, Vice President, Marketing, Lehman's, @Galen_Lehman Debra Ellis, Founder, Wilson & Ellis Consulting, @wilsonellis Pam
I'm in one of the last few sessions at Blogworld. I've hit the point of overload. I truly appreciate all the time and effort all the speakers and organizers have put into making this an incredibly useful and practical event. I love how much people are willing to share. I
Considering I'm at Blogworld it's not surprising I've been thinking a lot about the ways we communicate in social media and how blogs fit into the equation. I contributed to my first blog in 2001 and started my own in 2003 back when there weren't all these other options, like
Sometimes people don't want to hear that social media takes time and effort. I made this short video after seeing the "social media guru" video on YouTube done with the same tool from Xtranormal. Please note: If I work with you and you see any resemblance to any conversation we've
I'll be speaking at the MarketingProfs Digital Marketing Mixer, held in Chicago on Oct. 21 and 22. They've got a great lineup of speakers, and I hear O'Hare is lovely this time of year. The early bird rate expires Oct. 2, and you can get an additional discount by using
I wrote a lot of poetry in college. (Don't worry, that was pre-web so I have no links to subject you to). When I was doing it regularly, thoughts would come to me in poetic terms, or a snippet of conversation would spur an idea. The more I wrote, the
As you've probably heard, President Obama referred to rapper Kanye West as a "jackass" after West crashed the stage at the Video Music Awards and stole the mic from blah blah blah I don't care. Obama made the comment in a pre-interview conversation with CNBC's John Harwood, who understood the
Six months or so ago I created a FriendFeed account, because lots of people were saying it was better than Twitter. I set it up to pull in all my accounts, including my Netflix queue (why?), then pretty much left it alone. Earlier this week I set up a Posterous
I just read a great post from David Armano called "Social Media's Top 10 Dirty Little Secrets," pointing out some of the things many of us are thinking but not saying. I, for one, am getting tired of the social media fishbowl where "experts" share their opinions on the necessity
