![Social CRM: Connecting your sales force to the social web](https://blogs.sas.com/content/customeranalytics/files/2017/01/CustomerIntelligence-2.png)
Mike Schneider (@schneidermike) Notes from "Social CRM: Connecting Your Sales Force to the Social Web" at the Social Media Business Forum The problem: The sales force is busy, they're under pressure, they've got quotas and are presented with different methods. Social CRM: "The company's response to the customer's control of