According to analyst firms, consulting companies and various other research, customer experience is the primary priority for insurance companies. But is customer experience overrated? Let’s start by considering the primary interactions between an insurance company and its customers: new business, billing, renewals and claims. Ask any insurance executive, especially property
It’s that time of year again when we look back and consider how accurately and extensively the SAS story was covered in the media over the past year. It’s not always a simple or predictable story, but it is usually interesting. Consider some of these threads: How did companies or
Over the past decade in insurance, the rise of the aggregators (organisations that compare quotes between different insurers) and direct channels has had a profound impact on personal lines distribution in the UK. However, personal lines brokers remain a critical route to market, especially at a time when many insurers
For many, the contents of the Financial Times or Wall Street Journal are a bit like maps that guide them into battle against their competitors each day. Information on stocks and shares, mergers and acquisitions, and even speculation on how things might pan out in the future can all be
Special Investigation Units (SIU) are extremely process-oriented and follow well-documented procedures to decide when a claim should be referred for investigation and what actions should be taken. Most of the staff are seasoned investigators who may be more inclined to trust their experience and tried-and-true processes than analytical techniques that
“Let’s assume a normal distribution …” Ugh! That was your first mistake. Why do we make this assumption? It can’t be because we want to be able to mentally compute standard deviations, because we can’t and don’t it that way in practice. No, we assume a normal distribution to simplify
~ This article is co-authored by Binod Jha, Global Product Manager for Insurance Solutions at SAS, and Amol Kokane, Senior Development Manager for Insurance & Risk Management Solutions at SAS ~ How might insurance policies change if sensor data could be automatically transmitted and analyzed from your car, your home and even your
By now you have seen dozens of articles with trends and predictions for what the hospitality industry should expect in 2015. I’m not going to add to those, or rehash them exhaustively here. You’ve all probably read them yourself and gathered the highlights: optimism, more acquisitions, transaction volumes will stay
I cannot speak from experience, but predominately an Insurance CEO has three primary objectives: Grow the business Reduce expenses Ensure compliance. Let’s individually consider each of these objectives in more detail. Grow the Business How does an insurance company grow from a $2bn to a $3bn organization? Essentially, insurance has
There’s a lot of hand-wringing in the oil industry these days. Prices are down, supply and demand are out of balance, companies are merging, and jobs may seem insecure. In uncertain times, individuals can get distracted from professional goals. So, it is in this spirit that I offer 5 analytic
