I press a button, a miracle machine churns through all the calculations in the world and the answer to the Ultimate Question of Life, the Universe, and Everything[1] is produced as a single number. Oh hang on, that’s 42. Alright, for our microcosm, let’s stick to the answer to my
This is a follow up to last week’s blog on understanding your customers’ perceptions of quality. As the world’s largest manufacturer of PCs and tablets, Lenovo is always looking for areas to reduce costs while increasing quality and customer satisfaction. Six months ago, Lenovo implemented the Lenovo Early Detection (LED) system
There are 650 seats in the United Kingdom's House of Commons, but the result of this year’s general election is widely expected to hinge on the decisions made in under 150 constituencies. Undecided voters are watching the political agendas closely to help them decide which party they want to run
I took another trip to California and, of course, allowed Ed to come with me. San Francisco is an amazing place to visit (especially in March when it’s cold and wet in North Carolina.) On this trip, we met with wonderful group of people, the California Transcribers and Educators for
Small to midsize businesses (SMBs) want to make the most of their data, but many feel they lack the skills and solutions to effectively harness it. However, new technologies and new channels to market are leading to the “democratisation of analytics” making it easily available to all. SMBs cannot
The winds are calm, temperatures mild, and there’s the added bonus of a beautiful North Carolina sunset as we’re cleared for takeoff. Most moms are a little nervous when their sons start to drive, but I had one who had even loftier goals and begged to learn to fly. As
The move to value-based payments is well underway and accelerating. The shift is putting unprecedented pressure on health care providers to better manage the cost and quality of care they deliver. Who will have a much better shot of success? Organizations that understand how well they are performing, where they have opportunities to improve
The Internet of Things (IoT) is going to take us into the next big technology wave, which will include a massive proliferation of personal connected devices like we have never seen before – cars, toothbrushes, household appliances, watches, medical devices, bicycles, and all sorts of things on our body and in
Whether it’s a smart water meter or a complex combustion turbine, expectations of reliability for complex, connected machines have increased across the board. Due to higher visibility and the availability of advanced analytics, companies know they should be able to identify emerging safety and reliability issues in these assets. By
I was recently asked by a customer if they should move the responsibility for creating the statistical baseline forecast. They were considering moving it from their regional country offices to their global headquarters. In addtion, they were considering changing the role of their regional demand planners to only make adjustments to
