Real-time customer experience is a vital driver of growth. Acting in real-time, armed with the most up-to-date information about your customer, can hugely improve customer experience. Many of SAS’s customers have generated significant competitive advantage from trying to align closer with the real-life experiences of their customers. But how many
Where can you compare your skills with those of other experts, particularly data scientists? Or have the opportunity to program informally, just because it's fun? Hackathons. I talked to Fabian Buchert, himself a data scientist, about his experiences at the last Data4good Hackathon, on 6 May in Heidelberg on the
Diversity is a big topic in the press at the moment. In July, the UK’s BBC published data about pay, exposing a huge gender pay gap. But the question of diversity goes far beyond a simple pay gap. I caught up with Josefin Rosén to discuss how organizations can harness
We hear a lot about how smart machine learning-based tools and platforms are going to change the world of work. Some commentators, like Stephen Hawking, have made apocalyptic prophecies about how the world as we know it will end as the machines take over, and there are no more jobs.
Application programming interfaces, otherwise known as APIs, are set to radically change the face of analytics. These little bits of code are working behind the scenes, hidden treasures that allow two pieces of code to talk to each other. This means that developers can borrow functionality from other apps.
“Anyone who wants to be 100% sure, will be 100% late.” I heard this sentence recently at the IoT Forum in Munich. It is a very good summary of the feeling that is emerging in the debate on Industry 4.0. The buzzword battles of the past 48 months seem to
A spectre is haunting economy – the spectre of digitization. All the powers of old economy have entered into a holy alliance to exercise this spectre. But other than the communism (obviously the first two sentences are stolen from the Communist Manifesto by Marx and Engels from 1848) – this
Artificial intelligence (AI) is the subject of considerable discussion across industry sectors around the world. Telecoms companies are showing considerable interest in the potential of AI, whether at the front end—customer service—or to improve service delivery via better network performance and reliability. There are a number of different AI technologies
Stephen Hawking’s latest warning is stark. Robots and artificial intelligence (AI) have already played havoc with working class jobs in factories and heavy industry. Now they are set to do the same with middle class jobs, from legal work, through financial services to computer programming. Cue economic turmoil, unemployment, and
It is a truth universally acknowledged that there is huge potential for public services to be transformed by artificial intelligence (AI). Longevity is rapidly increasing. We are living longer and healthier lives and the population growth is slowing down. The working age population is shrinking and with that comes a
