Real-time customer experience is a vital driver of growth. Acting in real-time, armed with the most up-to-date information about your customer, can hugely improve customer experience. Many of SAS’s customers have generated significant competitive advantage from trying to align closer with the real-life experiences of their customers. But how many
Where can you compare your skills with those of other experts, particularly data scientists? Or have the opportunity to program informally, just because it's fun? Hackathons. I talked to Fabian Buchert, himself a data scientist, about his experiences at the last Data4good Hackathon, on 6 May in Heidelberg on the
Diversity is a big topic in the press at the moment. In July, the UK’s BBC published data about pay, exposing a huge gender pay gap. But the question of diversity goes far beyond a simple pay gap. I caught up with Josefin Rosén to discuss how organizations can harness
We hear a lot about how smart machine learning-based tools and platforms are going to change the world of work. Some commentators, like Stephen Hawking, have made apocalyptic prophecies about how the world as we know it will end as the machines take over, and there are no more jobs.
Evaluating productivity is deceptively simple: output over input equals productivity. In reality, however, how you measure input and output can be surprisingly important. The arrival of the industrial Internet of Things (IIOT) has not altered the fundamental problems. We may have more data but deciding which data to use is
The CRO’s agenda is more crowded than ever, especially right after the summer time looking towards the end of the actual and the preparations for the new year. Regulators, auditors, boards and investors continue increasing the pressure on financial institutions. In addition to the already known challenges coming from competition,
A growing area of focus is analytics developer experience, and for good reason. As with applications, analytics teams need to respond to business needs in an agile manner, and developers play a crucial role. But how exactly does developer experience fit into the broader scheme of things? I asked Mark
Anyone who believes that digitization has made the issue of insurance fraud go away is unfortunately wrong. One in ten reported damages and claims are still invented or manipulated. The cost: at least €5 billion per year in Germany alone for property and casualty insurance. In other words, not even including
The current excitement about self-service analytics centres around two main areas. The first is the rise of ‘citizen data scientists’, business users who are using self-service analytics to produce insights. They are drawing on a combination of their knowledge of the business, a level of comfort with analytical technology and
As a part of my work, I often meet organisations, mostly in manufacturing and retail, who would like to adopt advanced analytics but are not sure where to start. One reason being that advanced analytics has been an ‘intellectual property’ of a core group of people. It is often accused of being complex to
