The use of AI in manufacturing is transforming the industry. How do AI technology and data insights fit into this trend? Vice President for SAS in the Nordics Keld Zornig sat down with Pasi Helenius, Manager for Customer Advisory Commercial and Manufacturing Nordics, for a talk on the topic of
One of the most discussed tech topics in the last 12 months has been hyperautomation. It has led to so many conversations that I now get episodes of déjà vu in the middle of meetings. This is a good thing, as organisations recognise the need for flexible innovation, rapid product development and
The relationship between insurance companies and their clients has always been tricky due to several factors. But just like any other sector today, insurance organizations are transforming with digital technologies – and these solutions are customer-centric. What’s in store for customer relationships in the insurance industry? Keep on reading to
Introduction In an era of high connectivity and instant gratification, the expectations of customer experience have never been higher. Customers do not simply want but rather expect accessible and responsive communication across a variety of channels. And for organisations, the risks have never been higher. Disgruntled users now have the
We are getting used to seeing banks considering climate risk. After all, it is closely related to other types of risks that financial institutions mitigate and manage. There are two main types of risks associated with climate: Physical risk of financial losses directly related to climate change-related extreme weather events. Transition
There is growing awareness and discussion about the need to remodel business processes in banks. This is partly in response to the disruption caused by the pandemic, partly because of macroeconomic pressures such as changing interest rates, and partly a way to address changing customer behavior and expectations. This last
The pandemic has definitely left its mark on the scale of the fraud we’re witnessing in the insurance industry. The key reason behind this is the economic recession. Whenever we observed a decline in a country’s GDP, an increase in fraud rates followed. When GDP fell by an average of
When considering anti-money laundering operations, it’s not unreasonable that most people would probably think first of banks and other financial institutions. These organizations are probably the most obvious place to deposit large sums of money, including those obtained from criminal activities. And are therefore the most important first line of
Nearly everyone in retail knows the value of personalisation. Getting there, however, can be a problem. Here’s how your retail store can be a business that better understands the customer. Personalising the shopping experience is the surest way to the consumer’s pocket. Consumers buy more and buy more often when
From powering driverless vehicles to tackling the global climate crisis, 5G networks will play a huge role in shaping the future of our society. How can CSPs remove barriers to innovation and drive positive change? 5G technology holds transformative potential for business, individuals and society. However, successfully realizing the true
