Author

Harry Snart
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Data Scientist, SAS UKI

Harry is part of the Data Science team at SAS UKI. He has an academic background in economics and data analytics and has experience in advanced analytics, business intelligence, and cloud computing, including open-source data analytics with R, Python and SQL.

Advanced Analytics | Analytics | Artificial Intelligence
Harry Snart 0
Transforming public sector customer experience with composite AI

Introduction In an era of high connectivity and instant gratification, the expectations of customer experience have never been higher. Customers do not simply want but rather expect accessible and responsive communication across a variety of channels. And for organisations, the risks have never been higher. Disgruntled users now have the