We realize that you might have ended up here by coincidence after activating a stored link for your favorite local SAS Blog. Nevertheless, do not worry, we will still address how Nordic companies and organizations can gain insight and get the power to know. On the new Hidden Insights Blog,
20 years ago, risk was controlled by small departments in the banks. As authorities felt they were held hostage by the systemic importance of banks, they introduced requirements to banks to become more solvent. In order to get the behavior of banks under control, many types of reports were also
Igennem de seneste 10 år er der foregået en gennemgribende digitalisering af en række services vendt mod danske borgere. Selvbetjeningsløsninger er vundet frem og bl.a. er mange blanketter blevet digitaliserede. Det har med rette givet Danmark en stærk placering i Europa og verden, at vi tidligt tog livtag med denne
Following my latest blogpost on the subject of executing omni-channel strategies, the first step is to obtain a greater overview and understanding of your customers. In recent years, the massive increase in data volumes and the variety of sources have completely changed the concept of customer profiles for most companies. From
For years, large geographical regions such as the US and the UK have experimented with big data analytics to gain true business advantages – creating an opportunity to adapt better to customer demands, to optimize business models and to mitigate risk. Meanwhile, most companies in the Nordic countries have been
Af Jonas Munk, Business Advisor, Integrated Marketing Management, SAS Institute Styrket anvendelse af data i forhold til at optimere borgerinteraktionen er et område, som flere af vores offentlige kunder i dag ser effekten af. Konkret har Ministry of Social Development i New Zealand sparet mere end 5 mia. kroner over
One of the central marketing concepts for most companies across industries in recent time is omni-channel marketing. The main idea is to ensure a consistent and comprehensive customer experience across all points of interactions, regardless of time, place and context. Appealing as the thought might be, most companies struggle with
SAS Institutes eksperter svarer jævnligt på spørgsmål om aktuelle emner i Morgenavisen Jyllandsposten. Her er det Lars E. Berthelsen, som er direktør for Public divisionen Hvad er essensen af den nuværende offentlige digitaliseringsstrategi? Den fællesoffentlige digitaliseringsstrategi for 2011-2015 har tre overordnede hovedtemaer, der har til formål at forny og effektivisere
I min dialog med offentlige styrelser oplever jeg et stigende behov for at arbejde med processer omkring borgerinteraktion. Formålet er både at skabe øget tilfredshed og samtidig også at blive mere effektive. En af hovedudfordringerne er, at man som institution skal sikre, at de interne menneskelige og digitale ressourcer prioriteres
What would you do if you discovered that a completely new type of player entered your market with a ground-breaking approach? This is a situation that almost every industry faces at some point. To mention a couple of examples: The Nordic IT start-up Skype challenged telco’s bread-and-butter telephony together with
