We talk a lot about skills, and particularly the importance of developing new skills to enable wider and better use of analytics. What we tend to forget, however, is that it is not just on an individual basis. In other words, analytics is a team effort, drawing on a number
An interview with Gaetano Giannetto, CEO of Epipoli/Groupalia Transparency and quality of algorithms will form the basis of a new alliance and a new balance between companies and their customers. “Data intelligence becomes a competitive advantage only if you’re able to use it,” according to Gaetano Giannetto, CEO of Epipoli,
The strong growth of artificial intelligence (AI) and smart algorithms mean that technology — in robotics for example — is increasingly able to learn independently of any human intervention. It can therefore also operate more autonomously. Self-learning AI, however, raises plenty of questions and certainly demands some effective preconditions. It
On the face of it, a partnership between the Internet of Things (IoT) and animals is not an obvious one. However, a number of trials and larger-scale implementations of IoT use with household pets and in farming are showing that connected ’Smudge’ and ‘Daisy’ can provide real benefits. This should
Model risk management (MRM) is not a new topic; financial institutions have been relying on models to support their decision making for decades. Recently, however, the MRM discipline has become more formalised and rigorous. Regulatory activities, such as the recent European Banking Authority's (EBA) Targeted Review of Internal Models, require
What does it take to get customer experience right? We can probably all agree that it starts with data, and that means good data. Data holds clues about what your customers want, how they feel, how they like to engage with your brand, how often they want to be in
In my last blog post, I discussed the features of a customer intelligence solution that enable it to support more coherent marketing. In this post, I consider how customer intelligence can be used to support marketing, from conscious management and monitoring of strategic goals to planning and managing the experience
Neste mundo cada vez mais competitivo e comercialmente agressivo, é notória a preocupação da gestão de topo das organizações em criar mecanismos e estratégias que garantam uma visão integrada e holística dos seus clientes. Já tinha sentido que as suas campanhas de captação não estão a resultar? São cada vez
What size does an organisation such as a bank need to be before it can deploy analytics in earnest? The answer now is, surprisingly small. Analytics is no longer the preserve of big organisations. More and more small and medium-size businesses, including banks, are starting to adopt advanced analytics and
When your industry is going to be turned on its head by something, the sooner you can start planning – or at least thinking about it – the better. The new International Financial Reporting Standard 17 (IFRS 17) will come into force in January 2021, and it’s set to completely
