The customer experience opportunity in claims processing
Customer experience is a team sport - insurance industry claims processing
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Harnessing analytics in the fight against fraud
Analytics makes it possible to uncover complex or organized fraud that rules-based systems would miss.
Non il solito articolo sul Risk Management. L'importanza delle soft skill
Il Risk Management è un tema centrale nel settore finanziario e se questo fosse uno dei soliti articoli dedicati al Risk Management, allora adesso dovremmo parlare della crisi del 2008, di come le autorità bancarie abbiano reagito, di quali rischi debbano essere gestiti in modo efficace, e così via. Questo,
Tired of customer surveys? Telia knows better!
And as survey fatigue kicks in, challenges in customer satisfaction and NPS scoring abound: will data be still representative or will it become increasingly biased?
Werdendes Land - AI#11
Mit der Firma Sixt fing alles an. 2008 haben SMILE.AI eine Customer Experience Plattform für den Autoverleiher entwickelt.
How to become an analytics-powered company
Transforming into an analytics-powered company is the ambitious goal of many of today’s organisations. The key to success relies not only on the adoption of advanced technologies but mostly on people who are able to connect artificial intelligence to the business processes, taking advantage of algorithms, insights and automation. Among
5 most popular reasons to love analytics value training
As AVT expands into domain specific topics, the shape of the programme will evolve. I am looking forward to seeing what the next cohort of participants will choose to love about AVT.
Women ROCK in analytics!
I caught up with Jaimy van Dijk, one of our youngest female SAS Data Scientists who has proven herself to be a true Rockstar.
Digitale transformatie in het publieke domein - een kwestie van ervaring
Voor een succesvolle digitale transformatie is een innovatiecultuur noodzakelijk. Hoe realiseer je dit in de publieke sector?
Resolving the tension between fraud prevention and customer experience
Companies face a stark choice between optimising customer experience and minimising fraud. But what if they could do both?