I took my first Uber ride recently. I was with a colleague and we were going into the office before dawn to finish a presentation we were making later that morning. As our Uber driver accelerated to merge onto the interstate, we heard a high-pitched whine and smelled hot metal
Tag: customer experience
Four connected car wishes prompted by my first Uber ride
Four ways to make customer experience like visiting your local chicken shop
When I walk into my local chicken shop I always feel that Mary, the owner, has roasted chickens, prepared salads and put on extra rice pudding for my family’s Friday night meal. Mary welcomes me with open arms, greets me and my son by first name and always has an
How to future proof your data strategy
In my previous post, I discussed some of the challenges and costs organizations face when they’re stuck in Excel hell with no real data strategy. Now that we’ve discussed the problem, let’s dive into the solution. Every organization needs a data strategy with these building blocks: Your top priority is