The first question should not be, “What can AI do?” It should be, “What decision are we trying to improve?” Episode 4 of Brewing Curiosity got me thinking about this question and about something I see often in conversations about AI in banking. In the rush to explore what new
For years, the assumption has been that AI would primarily benefit the largest banks – those with the biggest technology budgets, the deepest talent pools and the resources to experiment at scale. But AI may be creating a different kind of competition. While large banks continue to invest billions in
A duplicate customer record. A missing zip code. A workaround someone did years ago. On their own, these don’t seem like big issues. But together, they create inconsistencies that have a ripple effect – often with major consequences. Here’s a truth that we can all agree on: If your data
