The world’s a hot mess – literally. We're facing unprecedented weather patterns fueled by climate change, uncertainty stemming from financial volatility and worsening business results. All while carriers struggle to determine which AI solutions (among thousands) to choose. It’s enough to make you want to shut the doors and windows
Life insurance is hard to sell. People don’t like talking about it because it draws attention to a topic no one wants to consider for themselves. Death. Life insurers have earned a reputation for laborious and intrusive processes to secure the coverage that everyone needs. So, over the years, they
As insurance continues to evolve, the link between analytics, AI and organizational success has never been more apparent. Marvin Pestcoe serves on the boards of Hamilton Insurance and Catalina Insurance. He is a fellow of the Casualty Actuarial Society. In short, he understands the connection between analytics, AI and insurance
Have you ever been in a meeting and heard, “We should leave that to the IT department to figure out. That’s a system thing”? I have observed this attitude among insurance professionals my whole career. It was almost as if anything that had to do with IT systems was radioactive!
After years of disruption, the insurance industry has its sights set on change – the problem is that transformation often feels out of reach, or firms don’t know where to start. From speaking to our customers, we know that many want to embrace innovative technologies but remain stuck with costly
What if, 12 months ago, someone bet you that a technology was coming in the next year that would cause great excitement and great fear in all businesses, industries and geographies? Would you have taken that bet? Of course, now we know that the technology is generative AI. Popularized by
Insurers, chief financial officers (CFOs) and actuaries will face overwhelming changes and challenges in the year ahead. These include compliance with new regulatory and solvency standards, pricing insurance premiums in line with inflation and other economic factors, addressing climate risk and ESG concerns, and adapting to new technologies. The impact
SAS Hackathon team, Data Hack Freaks, created an artificial intelligence (AI) and machine learning (ML) based dynamic pricing approach that allows insurance providers to adjust pricing based on the changing nature of the risk behavior of their customers. This solution has three major components: The loss ratio score, telematics score
In the competitive and highly regulated insurance industry, it’s easy to see why firms are hungry to unlock the value of their data. From tackling claims inflation and fraud to developing innovative new products and pricing strategies, they know that being able to make sense of this data quickly is
Customer acquisition and retention primarily fall on sales and marketing teams. But every department within an insurance company has a role to play in these activities. Claims handling is a great example. Any insurer's performance at this emotionally charged time is their litmus test. It can determine whether customers renew
Fast 200 Todesopfer (davon 134 allein im Ahrtal), 33 Milliarden Euro an Sachschäden – das Hochwasser im Ahrtal 2021 war die teuerste Naturkatastrophe der europäischen Geschichte. Und weniger als ein Viertel der betroffenen Assets war versichert. Wer die Risiken von Überschwemmungen und anderen Naturereignissen früher erkennen und präziser einschätzen will,
Insurers are bracing for serious change as customer journeys continue to transform. IDC FutureScape predicts that by 2024, 50 percent of all policies of non-life and life insurers will be sold through a fully automated personalized insurance engine and client-guided customer journeys, creating stronger brand loyalty. A progressively more complex
The relationship between insurance companies and their clients has always been tricky due to several factors. But just like any other sector today, insurance organizations are transforming with digital technologies – and these solutions are customer-centric. What’s in store for customer relationships in the insurance industry? Keep on reading to
The pandemic has definitely left its mark on the scale of the fraud we’re witnessing in the insurance industry. The key reason behind this is the economic recession. Whenever we observed a decline in a country’s GDP, an increase in fraud rates followed. When GDP fell by an average of
The process changes that are taking place in the insurance world are massive. More and more insurance companies allow for remote sales of life products and entire sales processes have been simplified for the benefit of the customer. However, opportunities for abuse arose with them as well. A simpler process
By Adam Goldsmith, Insurance Specialist, SAS UK & Ireland Insurers have the near-impossible task of keeping customers satisfied with the service they're given whilst ensuring costs are controlled to ensure profitability. At the point a customer makes a claim, it is at a point of high stress and emotion, but
An ideal quartet formation of a rock band consists of a voice, an electric guitar, a bass, and a drum kit. What else do we need to enjoy our favorite tunes and get inspired? There's another great quartet that could bring you fresh ideas and that is the insurance industry.
It is widely recognized that the right price is crucial in insurance. Insurance is what is known as a ‘grudge purchase’: customers know it is necessary, but they hope never to use it. This traditionally and theoretically means that they want to pay as little as possible for their insurance
Actuarial practice has always been analytical—so how much is advanced analytics disrupting this element of insurance? We discussed this issue in a recent #SASchat. The importance of competitive pricing Analytics is now being used in more and more areas in insurance, and particularly to tailor pricing more precisely to customers’
Para fechar o Insurance Summit 2021, o evento contou com uma mesa-redonda com a presença de executivos do setor. Participaram Fabio Morita, CDO da Porto Seguro; Alexandre Putini, diretor de transformação digital da SulAmerica, e Denise Ciavatta, CIO da HDI Seguros, para debater temas como transformação digital, inovação aberta, tendências
Em palestra no Insurance Summit 2021, Agustin Terrile, consultor especializado em seguros do SAS, mostrou um pouco das mudanças do IFRS17 do ponto de vista da estimativa de fluxos de caixa e demonstrou as etapas para um modelo acurado e ágil. Terille começou falando sobre o motor de cálculo e
Na palestra “Agent Gaming no setor de Seguros”, Kim Kuster, consultora de negócios em Inteligência de Segurança do SAS, explicou o que é agent gaming e como a prática impacta na área de seguros. Além disso, mostrou alguns casos de sucesso no combate a esse tipo de fraude e fez
The pandemic has hit insurers hard. Despite lower claims volumes due to reduced crime and fewer cars on the road, the sheer financial and reputational cost of COVID-19 has been enormous for the industry as a whole. Since March 2020, Lloyd's of London has made a loss due to GBP
By Paul Ridge, Head of Insurance, SAS UK & Ireland Black swan events are not unknown to the insurance industry. Whether it’s natural disasters such as the Japanese earthquake in 2011, the Chernobyl disaster in 1986 or pandemics such as the SARS virus in 2002. By their nature, these kinds
A solid business strategy addresses insurance accounting standards and much more.
I’ve never seen so much evidence from within the insurance industry that we’re on the cusp of a fundamental change. Given the disruption we’ve witnessed over the last 12 months, and the level of uncertainty that persists, it’s very difficult to generalise and predict how the industry will change as
Many countries in Europe have in previous years experienced increased price competition for general insurance products. Especially in Southern Europe, the competition has been very fierce, fueled by online price comparison websites. In Spain, Portugal and Greece, there has been a substantial drop in average premiums for products like motor,
Learn how SAS and Microsoft can help insurers accelerate digital transformation efforts.
The coronavirus pandemic has changed many things in many industries – and not always in the most obvious way. Insurance companies have seen both fewer claims and fewer sales. As a result, many have realised that the process of digitisation, often started slowly before lockdown, must now be accelerated. More,
Digitalization, big data and AI are changing the role of insurance and, therefore, the role of actuaries. A lot of reports – like McKinsey’s Insurance 2030, Deloitte’s “The Exponential Actuary," or the Big Data and Insurance report by the Geneva Association (a leading think tank of insurance CEOs) depict aspects
