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Kelly McGuireSeptember 11, 2015 4

Back to the Basics Part Two: What can hoteliers do with analytics?

with Natalie Osborn, Senior Industry Consultant, Hospitality and Gaming Practice, SAS This week, we continue our fall “back to the basics” refresher series on analytics for hoteliers. Last week, in part one, Natalie and I reviewed the analytic methods that can be utilized by hoteliers. This week we will explore

English

Hospitality

Customer Intelligence

Annelies TjetjepSeptember 7, 2015 0

A Shopaholic’s Guide to Analytics II.A

I realized a little while ago that I may have more loyalty cards and memberships than the average person. (And that I more actively prove my loyalty than the average person). But as anybody who has ever signed up to a mailing list or for a store card knows, having

English

Retail

Customer Intelligence | Data Management

Kelly McGuireSeptember 4, 2015 1

Back to the Basics Part One: An analytics primer for hoteliers

with Natalie Osborn, Senior Industry Consultant, Hospitality and Gaming Practice, SAS. It’s back to school time, and back to school reminds me of getting back to the basics. So, we thought we’d start the fall with a “back to the basics” refresher series on analytics. To accomplish this, Natalie and

English

Hospitality

Customer Intelligence

Annelies TjetjepAugust 13, 2015 0

A Shopaholic’s Guide to Analytics

If you know me, you know two undeniable things (other than my love for froyo): I consider shopping a sport and I am an Analytics geek. Being an Analytics geek means that I see potential for using data everywhere, and never more than when it’s my data as a customer.

English

Retail

Advanced Analytics | Analytics | Customer Intelligence

Alan LipsonJune 3, 2015 0

Helping retailers get their unfair share

USA Today recently published an article titled 10 retailers take two-thirds of your money. The story highlights the revenue distribution among the Top 100 retailers in the S&P 1500. It was startling to see that such a small number of retail powerhouses take in such a large percentage of consumers’ income.

English

Retail

Customer Intelligence

Kelly McGuireMarch 25, 2015 2

Do I know you? Personalization without a guest profile.

In a noisy distribution environment, hotels are in significant danger of becoming commoditized. Differentiating themselves not only from the competition, but from the third party distributors, will be crucial to maintaining a competitive edge, or even just maintaining profitability. In an effort to connect better with guests, most hotel companies

English

Hospitality

Customer Intelligence

Natalie OsbornMarch 11, 2015 1

How is innovation shaping the hospitality industry?

Innovation within hospitality drives awareness, service delivery, guest engagement, and brand differentiation. SAS asked a panel of experts to comment on how innovation is shaping the hospitality industry. According to many of our experts, analytics is at the heart of innovation. Learn more in this white paper on building

English

Hospitality

Customer Intelligence | Data Management

Natalie OsbornFebruary 13, 2015 4

The 360-degree view: Gaining a complete picture of your guests

For hotel companies, it is challenging to find new ways to differentiate in an ever evolving marketplace. There is a lot of talk in our industry about the increasing numbers of third party channels and distributors to have entered the marketplace, and how that impacts the hotel company’s core business.

English

Hospitality

Analytics | Customer Intelligence

Alan LipsonFebruary 12, 2015 0

Valentine’s Day: It’s not all about flowers and chocolate

Cupid is bearing down on me again, and I’m still only thinking about what gifts to give my wife and daughter for Valentine’s Day. At this point, I’m hoping for divine inspiration. Based on holiday shopping research we conducted in November, I’ve learned that the gifts women expect to receive

English

Retail

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