Settling a claim. Underwriting a policy. Serving a customer. Every step in insurance is a decision and every decision shapes trust. From quote to claim, insurers operate in a continuous loop of high-stakes choices. These are the moments that determine whether customers feel protected or exposed. That pressure is only
Turning data into real decisions takes the right mix of technology, industry expertise and execution. Often, it’s partnerships that make the difference. Our partners play a critical role in helping organizations turn data into trusted decisions. In a milestone 50th anniversary year for SAS, it’s especially meaningful to celebrate the
When we published our Five Tips for Choosing a Statistical Computing Environment back in 2023, the conversation was about what to look for. If you’re evaluating how to select a statistical computing environment, start with this overview. The following post focuses on what has changed and what a modern SCE
Asset and liability management (ALM) is still a cornerstone of banking. But when market conditions shift quickly, as they increasingly do, it no longer reflects how banks actually experience and manage risk, capital and profitability. The environment has changed. Volatility is now persistent rather than episodic. Regulatory expectations continue to
If AI ambition inside your bank is starting to collide with day‑to‑day delivery realities, this six‑minute video is worth your time. It’s a “cut through the noise” conversation about what’s shaping banks right now: risks, opportunities and the reality behind the hype. AI’s impact depends on the foundation Listen to
Few words stir both excitement and fear quite like AI. Similar to a carnival rollercoaster, some people lean into the thrill, while others clutch their safety bar. The promise of AI seems limitless, but so does the risk of going off the rails. This dynamic is playing out across government,
Customer engagement is entering a new era that’s evolving very quickly. And it’s not defined by more messages or channels – it centers on intelligence, autonomy and trust. As organizations rethink how they connect with customers, a new model is emerging: engagement that predicts, learns and acts with purpose. In
There’s a new reality. Managing, organizing and analyzing data alone is no longer enough. What really matters is how decisions are made, governed and executed. To be successful, enterprises need a unified approach that allows decisions to sit at the center, bringing people, systems and data together. While there are
Insurance is a business built on trust. Each policy represents a promise that insurers must be able to explain, defend and ultimately fulfill. When you add in AI becoming more embedded in underwriting, pricing, claims and customer engagement, that promise is being mediated by data and algorithms. An IDC report,
Agentic AI has been heralded as a top tool for efficiently orchestrating customer engagement activities at insurance companies. It can: Automate repeatable, rule-based processes that affect customer experience (think claims processing and customer onboarding). Rapidly retrieve disparate data, analyze risks and recommend decisions. Help lower operational costs while keeping humans
