Adverse outcomes, and the rapid spread of COVID-19, have accelerated research on all aspects of the disease. You may have found it overwhelming, and very time-consuming, to find relevant and specialized insights in all the scientific literature out there. To aid researchers in quickly identifying relevant literature about key topics
To demonstrate the power of text mining and the insights it can uncover, I used SAS Text Mining technologies to extract the underlying key topics of the children's classic Alice in Wonderland. I want to show you what Alice in Wonderland can tell us about both human intelligence and artificial
This is my second article about voice of customer analysis; you can find the first here. The first time we discussed that a simple sentiment polarity score was a rather a narrow view. This time we will examine a more insightful approach, using voice of customer analysis to monitor customers’ opinions
Don’t get me wrong. I have no doubt in the capabilities of our SAS products and SAS solutions! But I wanted to get a firsthand experience of our new solution for text analytics, SAS Contextual Analysis 14.1. And the result is very convincing! But let’s start from the beginning. Functions
This is the first of two articles looking at how to listen to what your customers are saying and act upon it – that is, how to understand the voice of the customer. Over the last few years, one of the big uses for SAS® Text Analytics has been to
Is cognitive computing an application of text mining? If you have asked this question, you are not alone. In fact, lately I have heard it quite often. So what is cognitive computing, really? A cognitive computing system, as stated by Dr. John E. Kelly III, is one that has the
Hi, there! First of all, let me introduce myself, as this is my first blog. I am Simran Bagga, and three weeks ago I became the Product Manager for Text Analytics at SAS. This role might be new to me, but text analytics is not. For the past 12 years,
In today’s world of instant gratification, consumers want – and expect – immediate answers to their questions. Quite often, that help comes in the form of a live chat session with a customer service agent. The logs from these chats provide a unique analysis opportunity. Like a call center transcript,
Recently, I have been thinking about how search can play more of a part in discovery and exploration with SAS Text Miner. Unsupervised text discovery usually begins with a look at the frequent or highly weighted terms in the collection, perhaps includes some edits to the synonym and stop lists,
Analyzing text is like a treasure hunt. It is hard to tell what you will end up with before you start digging and the things you find out can be quite unique, invaluable and in many cases full of surprises. It requires a good blend of instruments like business knowledge,
