Christina Engelhardt
Sr Solutions Architect

Christina is a Sales Consultant at SAS Institute specializing in Text Analytics and Social Media Analysis. Her background is in primary market research and social media/Voice of Customer analysis, spanning all industries and all phases of a project lifecycle. Prior to joining SAS in 2010, she managed the Business Analyst group at Cymfony (a Kantar Media company, now merged with Visible Technologies).

Machine Learning
Christina Engelhardt 0
Come chat with us!

In today’s world of instant gratification, consumers want – and expect – immediate answers to their questions. Quite often, that help comes in the form of a live chat session with a customer service agent. The logs from these chats provide a unique analysis opportunity. Like a call center transcript,