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Artificial Intelligence | Innovation
Iain Brown 0
Beyond the black box: How agentic AI is redefining explainability

Navigating the interpretability paradox of autonomous AI: Can we maintain trust and transparency without sacrificing performance? AI has rapidly evolved from simple, rule-based systems into sophisticated autonomous agents capable of making decisions without direct human oversight. These advanced systems, known as "agentic AI," go beyond basic automation to independently sense

Artificial Intelligence | Fraud & Security Intelligence | Innovation
Marinela Profi 2
Understanding the components of an AI agent: A five-step life cycle

AI agents are the tech trend of the moment. It is promising to reshape industries, streamline operations, enhance customer experiences and drive smarter decision-making in ways we couldn’t have imagined just a few years ago. As businesses, leaders, and innovators, it’s vital to understand how these systems actually function, not

Customer Intelligence | Data Management | Innovation | Marketing
Amy Dyson 0
Building customer trust: Balancing privacy and personalization

In today's digital age, marketing technology (MarTech) plays a crucial role in how businesses engage with their customers. However, the success of truly contextual customer engagement hinges on one fundamental principle: trust. Building and maintaining customer trust is essential for long-term business success, as it fosters loyalty and contributes to

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