The coronavirus pandemic has changed many things in many industries – and not always in the most obvious way. Insurance companies have seen both fewer claims and fewer sales. As a result, many have realised that the process of digitisation, often started slowly before lockdown, must now be accelerated. More,
The pandemic has done more to drive consumer adoption of online channels than any digital transformation initiative – but companies should be careful what they wish for. 2020 has been a difficult year for everyone, and as the coronavirus continues to impact lives, health and the economy, it would be
Digitalization, big data and AI are changing the role of insurance and, therefore, the role of actuaries. A lot of reports – like McKinsey’s Insurance 2030, Deloitte’s “The Exponential Actuary," or the Big Data and Insurance report by the Geneva Association (a leading think tank of insurance CEOs) depict aspects
For many retailers, the biggest challenge was simply to have enough staff to get products onto shelves quickly enough.
And as survey fatigue kicks in, challenges in customer satisfaction and NPS scoring abound: will data be still representative or will it become increasingly biased?
Alors que certains annonçaient encore récemment la mort du commerce de détail en magasin, prédiction confortée par la croissance explosive d'Amazon, nous avons clairement vu se profiler une seconde vie des magasins en nous promenant dans les couloirs du Javitz Center de New York pendant la NRF 2020. Le commerce
A major UK insurance company used text analytics to categorise complaints.
I have a clear view on the potential of AI: the true value of AI lies in helping banks to know and understand their customers.
Which measures financial services can take to keep their customers complaints at a minimum.
SAS study (i.p. w. Harvard Business Review, Accenture, Intel) to learn more about how companies are enhancing their business.
