How to navigate supply chain risk scenarios
How can retailers start to navigate the current market volatility and risks and mitigate supply chain disruption?
Tag: customer experience
Design thinking and the pleasure of innovating together
Design thinking, also known as collaborative design, is a way of innovating that puts customer needs above everything else. It requires you to observe how people really use products and interact with their environment in a very hands-on way, and feed that into your creative process. Design thinking is not
Navigating to CX excellence
Why are some companies just so much better at customer experience? Last week’s #SASchat explored the defining characteristics of CX champions. As a member of the Global Practice Customer Intelligence team, I found this to be a very interesting discussion, and I certainly learned a lot. Here are my key
¿Importa más el precio o la experiencia de cliente en el sector Seguros?
En el sector Seguros el precio es fundamental. Se trata de un tipo de productos que los clientes saben que es necesario contratar, pero esperan no tener que usarlos nunca, por lo que, en teoría y tradicionalmente, quieren pagar por ellos lo menos posible. Por su parte, las compañías de
Let's continue to rock: The complete vision quartet for insurance
An ideal quartet formation of a rock band consists of a voice, an electric guitar, a bass, and a drum kit. What else do we need to enjoy our favorite tunes and get inspired? There's another great quartet that could bring you fresh ideas and that is the insurance industry.
When 'rip and replace' is confronted with 'integrate and enhance'
Data should alleviate strain instead of causing new pain Recent research from SAS and Accenture underlines what many of us already knew anecdotally. Marketers are increasingly frustrated by their inability to obtain and leverage insights into customer behavior. Marketing teams have data – heaps of data – but they are unable
Actuarial Transformation and Execution at Speed guarantee Competitive Pricing in Insurance
Actuarial practice has always been analytical—so how much is advanced analytics disrupting this element of insurance? We discussed this issue in a recent #SASchat. The importance of competitive pricing Analytics is now being used in more and more areas in insurance, and particularly to tailor pricing more precisely to customers’
How fraud teams can help banks solve the digital identity crisis
During the pandemic, millions of people have made the leap to digital banking. Identity analytics can help banks provide a delightful customer experience while keeping fraudsters out in the cold. Fraud is often seen as a cost centre for banks, but there’s an opportunity for fraud teams to become a
Wieso, weshalb, warum? Wer nicht fragt bleibt dumm …
„Ich wusste gar nicht, dass man bei Ihnen einfach so anrufen kann.“
Collections optimisation: survive the oncoming storm of bad debt and protect vulnerable customers
Economists and forecasters have painted a gloomy picture of the impact of the COVID-19 pandemic on UK society. The impact of lockdowns and travel restrictions on many sectors of the economy was expected to put businesses at risk and pull millions of families into financial hardship. In the energy and