Peter Lavers
B2C and B2B Customer Experience & Customer Management

I am a specialist in B2C and B2B customer experience (CX) management & CRM, and recognised as one of the world’s top influencers on these and related subjects. Having spent half my career in industry and the other half in the consulting world, I've had the privilege of working with businesses in diverse sectors, engaging stakeholders on their own level to implement actionable improvements that make a difference to customer experience and profitability.