Call centres have been around for a good few years now, and have had their fair share of bad press. Most of us have horror stories about the length of time spent on hold, or our inability to speak to the right person or get a helpful response, or even
There is, or can be, an enormous gulf between IT teams and business users. We know that this gulf should not exist — after all, the main function of IT teams is to allow business users to generate the maximum value from usable tools, drawing on their business knowledge. However,
The importance of risk management has always been clear in financial services, but it is growing in other industries, including energy and telecommunication companies. This importance is being amplified through increasing demand for risk and finance integration. New risk data architecture is needed to focus on the integration of time
There is massive excitement — and some fear — about AI. The buzz is definitely building, as more and more people start talking about it. But although there is enthusiasm about the potential of AI and its building blocks, there is much less discussion about how organisations should start
Have you heard of Kevin Ashton? The British technology pioneer co-founded the Auto-ID Center at the Massachusetts Institute of Technology (MIT), the organization responsible for developing an international standard for RFID. But more importantly for us, more than 20 years ago, he had a vision of computers gathering information about
Manufacturing companies are undergoing a huge pressure to continually increase efficiency, productivity, lower costs, Net Working Capital and other KPIs. Strategies for doing so are many – lean strategies, improved forecasting and planning, closer supply chain collaboration to name a few. In this article, I will discuss the latter –
Does procurement integrity really matter? Fighting procurement fraud and optimizing procurement cycles is difficult, not least because it often involves employees. Asking your employees to police each other can cause problems, because it implies a lack of trust, and trust is what relationships are built on. If you undermine the
The digital transformation wave is growing huge across the whole society and all industries, boosted by the data tsunami created by all of us. Using analytics to find actionable insights in all this data for business success is not new anymore but the digital transformation has put the spotlight on
The second part of this series takes us to Rotterdam, main port of Europe and the residence of Veneficus, a 10-year young and ambitious boutique analytics firm. They have already scored accolades in the Dutch FD Gazellen Award for fast growing companies. In addition, they also won a ‘Best Employer’
At the recent SAS Forum in Paris, I was part of the team that demonstrated the contextual value of chatbots. Our discussions during preparation and questions after the demo were wide-ranging and extremely interesting. It would be hard to claim that there was a real thread running through it, perhaps
