Bank customers are becoming more and more demanding. In the age of Google, Apple, Facebook and Amazon, we have become accustomed to personalized offers building on data that we have voluntarily provided. As a result, the first banks have already expanded on the AI system used by Alexa, to produce
Every single day wells are drilled whether for hydrocarbon, for water or for mining out of which resources are extracted. These drilling operations involve advanced technologies, different expertise, processes and people. With reserves being more complex and difficult to reach along with increasing difficult environment (Deep Off Shore, Sour environment,
I have a mantra that I try to follow: “Always be ready for the next job opportunity”. This does not mean I’m looking for a new job — quite the reverse, in fact. This is my excuse to keep learning new stuff. The dilemma is that I’m sometimes too busy
Undoubtedly, the unifying ambition of everyone who serves in government is to do good for the local communities, regions and countries they serve. What I’m interested in is how departments and agencies arrive at those decisions, verify them and even predict their outcomes so that they know with some degree
Marketing has changed tremendously in the last few years, both organizationally, as a function, and the types of activity involved. Peter Hinssen, in The Network Always Wins, suggested that marketing is now a matter of influencing the network of information that has the customer at its heart. This means, in
Hackathons - short-term programming events using data, APIs and analytics to solve real-world problems are great for team-building, recruitment, networking and experimenting. But there is a growing sense that they are also contributing to banking innovation. Here are my observations on the subject. Hackathons are a relatively cheap way to
Improving customer experience and reducing costs to serve at the same time sound contradictory objectives. Surely improving customer experience requires a larger investment in it? Yet in some instances, I believe it is possible to achieve both at the same time. Last year I wrote a couple of blog posts
Self-driving cars on our streets, Siri in our pockets, Alexa in the living room ... artificial intelligence and the machine-learning process behind it is already in use today. It is partly embedded in our everyday life, and partly still has a “wow” factor about it. For example, when we hear
A bank stress test is the analysis conducted under unfavorable economic scenarios designed to determine whether a bank has enough capital to withstand the impact of adverse developments. Especially in the years since the wake of the 2007-2008 financial crisis, it has been actively promoted by authorities and regulators as
For the third installment of this series I visited Marlies van Sonsbeek (CEO) and Andrew Hagens (Chief Innovation Officer) of Finaps in their beautiful office in the south of Amsterdam. Company Overview Finaps is a young innovative company founded at the end of 2010 by two former ABN-Amro colleagues. Not
