The importance of real-time engagement is rapidly growing in companies around the world. The vast majority of customers now want and expect personalised experiences, tailored to fit their preferences and habits. This type of personalisation is only possible, however, with really good real-time analytics to provide insights, and suitable systems
Students live and thrive in a community: the student body and its associations form a relatively tight-knit group that provides — or should provide — support and encouragement on an ongoing basis. For those away from home for the first time, this community can be a life-saver, almost literally in
With the rapid development of Artificial Intelligence (AI), more and more ethical and moral questions arise. One of the most common is the extent to which we want to automatically let algorithms make decisions. From Robo-Advisors to optimize our investments to self-driving cars, there are possibilities everywhere in modern analytics
It is estimated that that many companies now hold over 80% of their data in an unstructured form. In other words, not as numbers or code, but free text. This textual data arises from social media, customer comments, call center notes, books, emails, messages and the like, and holds enormous
Industry 4.0 has become a watchword for manufacturers, but I’m not sure the implications are clear to many. Hyperconnected customers are the fundamental premise of Industry 4.0 and they expect more than good quality. They expect their manufacturers to also behave like retailers and service providers. Real-time and predictive engagement
An interview with Mathematician and UCL Lecturer Hannah Fry Love and math. You almost can’t think of two worlds further apart. However as Hannah Fry proved at the Analytics Experience in Amsterdam, mathematics can uncover the secret of a successful relationship and predict divorce. We had the opportunity to talk
I got an email from my telecom provider the other day about their television services, which I watch regularly. I also got one from Netflix, which I also use often. So far, so much as usual. Just your regular spam, you would think. Well, no, not completely. The email from
As customers and consumers, you and I now have many ways to tell suppliers what we want, when, how and to give them feedback on their performance as suppliers. Clues from our website navigation patterns, social “likes”, trolley abandons, and even instant chats, together with in-person conversations make up the
During this winter period, it has become clear that the National Health Service (NHS) in the UK is under even more than the usual additional strain. With routine operations already being cancelled to manage emergency treatment, hospitals cannot afford any delayed discharge of patients because of the knock-on impact on available
- Perhaps some more than others The world currently seems very full of two-letter acronyms, all surrounded by a huge amount of hype. But which will actually change the world, and which will turn out to be niche interests, best left to serious gamers or programmers? Read any kind of
