Understanding the customer is more and more complex with each passing every day, especially due to the ever-increasing amoung of customer data - generating what is commonly known as "Big Data." Adding to the complexity is all the unstructured data from social media, which happens to be highly relevant to understanding the customer. So
"Awesome" is possibly the most over-used word in the English language, and its over-usage is driven by its versatility. Generally, something awesome is impressive in a way that warrants talking about it - so it's something remarkable. Knowing that, it's easy to understand how in our social-savvy, interconnected online world, awesomeness matters.
Standing in my own crosshairs as my own target market means that almost all work that I do can be a learning opportunity, and going to DMA2012 was certainly a biggie. What I saw and experienced at the show reaffirmed the idea that it’s never been more exciting to be
By and large, marketers are an optimistic lot. We're often big extroverts with big ideas, laying grand plans and generally having a good time along the way. Our view of the future is usually rosy, with all sorts of reasons to hope for the best and reach for the stars.
In this era of "do not call lists," anti-spamming legislation, mailing opt-outs and the many ways that consumers tune us marketers out, one might expect the 95 year-old "Direct Marketing Association" to be a quaint reminder of a bygone era, gradually fading into irrelevance. That's definitely not to be the case because they have evolved
The phrase “Content is King” may not be new, but it certainly has enduring relevance in our digital world where so much of our lives are experienced online and increasingly shared online. In fact, the very essence of social media is found in the ways we create content, share it,
For Insurers, social media is no longer just for marketing. As Hurricane Isaac threatens in the Gulf of Mexico, many proactive insurance companies are using social media to communicate with customers; offering insight on preparing for the storm, tracking the radar, and offering instructions on how to file a storm-related
We have experimented with Twitter chats here at SAS, including a lively #statchat that we hosted two years ago for World Statistics Day. Likewise, our publications team has hosted a few fun Twitter chats with SAS book authors. Outside of SAS sponsored chats, I've also participated in and really enjoyed watching
Welcome back to the jaw-dropping discussion on what really matters in your social media strategy. Harkening back to Katie Paine’s amazing presentation at the recent SAS Government Executive summit, there are six steps to measuring what really matters in a social media campaign: Define the expected goals. If you were climbing
Recently, SAS had the pleasure of hosting Katie Paine, social media maven, expert on media measurement, and author of Measure What Matters, at the SAS Government Leadership Summit in Washington D.C. The session was jam-packed with the usual drool-worthy stats and figures covering the current status of the social media
