Calling all unicorns: SAS remains committed to developing analytical talent

Are retailers suffering a skills shortage when it comes to analytics? Nikki Baird from Retail Systems Research (RSR Group) offers some intriguing observations about the critical analytical talent shortage facing the retail industry in a recent article, “Where Have All the Data Scientists Gone? SAS Analyst Day Report Out.” Her observations […]

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2014 retail predictions: make it a win-win year for you and your and consumers

If the latest raft of retail trading updates are anything to go on, it’s pretty clear who the winners were this Christmas: the consumers. A period of heavy discounting – aimed at bolstering weak sales and protecting elusive customer loyalty – was good news for cash-conscious customers, but left many […]

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Coupons: Six ways you get segmented

I’m not a coupon junkie. In fact, I feel like a coupon victim. Hardly a day goes by that I don’t get an avalanche of offers from: Email. Snail mail (in catalogs, flyers, coupon books, etc.). In-store flyers. Mobile apps. Store checkout. The vast majority get tossed in my garbage […]

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Retailers: “The more experiments you make the better”*

The No. 1 retail trend for 2014 will be innovation powered by advanced analytics. Why? Because retailers with the ability to surface and validate new ideas from customer data will be able to test new ideas faster, launch them faster in stores, and roll out profitable programs faster. Transformation today […]

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The (retail) neighborhood changes ... again

Blockbuster recently announced it‘s throwing in the towel and closing its remaining 300 stores in early 2014. My how times change! Blockbuster, bought by Dish Network in 2011, was an integral and intimate part of our lives for years. Teens gathered at the neighborhood Blockbuster to rent movies and hang […]

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It’s really all about me. Sincerely, your customer

In the days before the Internet, I’d pull a promotional flyer or catalog from one of my favorite retailers out of my mailbox or newspaper like an excited kid hoping it contained something I coveted. And at price so amazingly low that I’d feel no guilt in buying it. More […]

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5 questions to ask about customer loyalty

In a retail market where new customers are thin on the ground, keeping hold of existing ones becomes even more important for powering growth. But how do retailers and consumers view customer loyalty? And what is the most effective way to use the now ubiquitous loyalty card? Asking the right […]

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My summer vacation in Honduras: “I want you to know me”

My headlines for Honduras were not like the frightening ones that we often see in the news. My headlines include the beauty of the people I met, the children I grew to know, and the country I experienced. I went to Honduras with a group from Cincinnati, Ohio to spend […]

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Retailers: Take steps to jump on the mobile bandwagon now

Amazon, Apple, eBay, Facebook and Google – known as the Tech Titans to some – continue to set the agenda with their continuous stream of mobile business initiatives. In fact, consumers embrace and, in some cases, expect many of the same mobility resources they’ve experienced through the Titans from the […]

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What’s hot in retail for 2013?

According to a recent article from Forbes, the three hottest trends in retail for 2013 are: Mobile -- 93 percent of mobile developers anticipate that it is “likely to very likely” that most retail companies will have enabled mobile commerce in 2013, and 2/3 of developers believe that consumers will […]

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