In today’s world of instant gratification, consumers want – and expect – immediate answers to their questions. Quite often, that help comes in the form of a live chat session with a customer service agent. The logs from these chats provide a unique analysis opportunity. Like a call center transcript,
My view of the world is shaped by where I stand, but from this spot the future of analytics for 2016 looks pretty exciting! Analytics has never been more needed or interesting. Machine learning established in the enterprise Machine learning dates back to at least 1950 but until recently has
Can pattern recognition software tell us if it is a Hermit Thrush or a Swainson's Thrush we've seen? A few of us have been debating an identification question at work, because we agreed to help Fulbright Scholar and Duke University PhD student Natalia Ocampo-Peñuela with research she is doing related to bird collisions with windows. A sad
