During lockdowns across Europe and beyond, we all moved our lives online. We worked remotely and had meetings via Teams or Zoom. We also socialised and shopped online. For many people, this was familiar territory. For others, it opened up a whole new world—and highlighted significant problems with the ‘old
Without a prepared and available workforce, a community, county or state will slowly decline and ultimately die. Why? Lacking a skilled workforce, a company cannot grow and compete. And if a company can’t grow and compete, it leaves, and the community suffers. Ever hear someone say, “I can’t find a
The State of Illinois faces an unprecedented budget crisis, with more than $15 billion in unpaid bills. While experts will argue over the exact causes of states' financial struggles, many are pointing to the problem of state leaders avoiding long-term budgetary problems for short-term fixes. Illinois is not alone in
Data integration helps a successful business make things simple and quick for customers, and keeps them coming back. While a company will have data silos, data held within one area is made available to others in order to help the customer. In most local, county and state governments that is
Applying analytics to IoT data provides opportunities for cities to use information from sensors, citizens and connected infrastructure in unprecedented ways.
Cities must work with companies, universities, other cities and organizations to truly realize the Smart Cities vision. This was a consistent message at last week’s Smart Cities Innovation Summit, where leaders from more than 200 cities met with technology and service providers and academics to talk about new innovations that
Government organizations are seeking new and innovative ways to use an abundance of data – both internally for government operations and externally to provide the public with greater access to information. This intersection of open and internal government data is the topic of a Route Fifty webinar taking place on
New York City is a pioneer in use of technology in many ways. For instance, the work of the Mayor’s Office of Data Analytics has been cited repeatedly as an example of smart city innovation. But the innovation doesn’t stop there. Two projects that used SAS data visualization and data
A recent project with a supportive housing provider in New York City showed how analytics leads to insights that can change, even save, lives. The New York City Center for Innovation through Data Intelligence (CIDI) is the analytics research arm of the City’s Deputy Mayor for Health and Human Services
Performance management systems are becoming more important to local governments across the country. This is true for several reasons. Citizens are calling for a more accurate accounting of how their tax monies are being spent. Local government revenues have not been growing as much as in the past and, in
Before that headline really scares you, let me clarify - there hasn't been a single fraud scheme that managed to pull off a $2 trillion haul (yet). However, the fact remains that as rising scams, schemes, the gray market, work under the table and good old tax evasion escalate, as
Imagine a business offering a multitude of products and services that seemingly have little relationship to one another, and all are supported by different data systems. This is the plight of local governments. The products and services produced and managed by local governments range from utilities, solid waste and recycling to parks
In my last blog, I discussed the growing commitment among governors to infrastructure investment, and to coming up with innovative ways to find dollars to fund the needed improvements to the transportation network. I heard it over and over again during the Transportation Research Board (TRB) Annual Meeting in January
Recently, I was having lunch with a city council member who shared a litany of comments about the outstanding job the city and its staff does in all areas of city operations. She remarked on how little the public understands about all the city does and how efficiently it’s done.
It was a moonless night in April 1912 when the pinnacle of ocean travel technology and luxury, the RMS Titanic, collided with an iceberg in the North Atlantic, resulting in the deaths of more than 1,500 passengers and crew. A primary cause of the tragedy was that the captain and
I live in the South, but was raised by Midwestern Catholics from rural Minnesota. Think Jeff Foxworthy meets Fargo. A few of the great things that I have learned about folks in the South is their incredible politeness even when they are really saying, "Wow, what in the world are
As much as I enjoy dramatic reinterpretations, for this blog post I’m just going to talk to you about the complex challenges municipal organizations face in setting spending priorities. The complexity stems from competing aspects of the various projects vying for funding. Some of these factors are related to the
Government pensions at the state and local government level have come under attack in recent years over their viability. Much of this attack has been political and is being used to go after unions and pensioners who tend to support one party or another. State and local governments work hard to maintain viable
This is a dramatic interpretation of an actual conversation I recently had with the CIO of one of North Carolina’s leading cities. We discussed his experience using data quality, data integration, business intelligence and analytics in the daily operation of the city. I may have taken some...well, a lot of
Fire department operations are very complex, with multi-faceted missions that include not only fire prevention and suppression, but emergency response and fire inspections. These must be coordinated with area growth and development decisions, and water system management decisions. When a fire or an emergency occurs, the right equipment, with the right people,
Most management literature and studies posit that organizations with a clear mission and work objectives, understood by all levels of the organization, are the most productive. The key to that success is effectively communicating the mission, agreeing on key performance indicators and giving employees at all levels access to relevant
The single most costly employee benefit for any organization is health insurance, and the price is going up. From 2003-2009, the costs per hour worked for employee health insurance increased from $1.03 to $2.00. These costs continue to increase from 5%-7% per year. The reality is that employee health insurance costs will continue
Many cities and counties are taking the lead of private industry and developing 311 call centers to consolidate incoming calls for service and information requests from citizens. The business advantages are clear: Citizens have one number to call for service and information rather than having to waste time searching for
Cities and counties are responsible for building and maintaining the infrastructure to support a broad range of services. Local governments must develop and implement multiyear capital projects plans that provide infrastructure for things such as jails, courts, public office buildings, streets, bridges, parks, athletic complexes and community centers, water treatment
Local governments are not immune to the rising demand for more accountability in government run services and programs, and the expenditure of public funds. Elected officials and citizens alike want to know what these programs accomplish for the public investment made. To date, the response to these questions and demands has been
2011 saw incredible change in the states as more than half of the governorships changed hands. As expected, that caused significant turnover at the State CIO level, as well. So while executive and technology policies changed in many ways, the dismal budget situation reinforced the need to allocate tax pay
Water and wastewater treatment plants are among the most complex facilities built and maintained by utility companies, whether public or private. Each facility contains thousands of pieces of equipment worth millions of dollars that must operate in concert for the many complex treatment processes to function effectively. The consequences of these assets
Over my 32 year career in local government as a city and county manager I was faced with many difficult decisions during budget deliberations. Setting tax and utility rates, adding head count, determining compensation and benefits, calculating the appropriate mix of debt and cash for funding capital projects…these were all
The downturn in the economy beginning in 2008 and continuing even to now has put tremendous pressure on local governments to do “less with less”. In the past when economic downturns caused service level cut backs the cry was to do “more with less”. The idea was to identify ways
‘Context’ defined (as cited from the Merriam-Webster Online Dictionary): 1: the parts of a discourse that surround a word or passage and can throw light on its meaning; and, 2: the interrelated conditions in which something exists or occurs: environment, setting. While context is clearly important, today it is consistently
