Insurance is a business built on trust. Each policy represents a promise that insurers must be able to explain, defend and ultimately fulfill. When you add in AI becoming more embedded in underwriting, pricing, claims and customer engagement, that promise is being mediated by data and algorithms. An IDC report,
Trust has always shaped how we adopt new technology, and AI is no exception. While trust remains a real and unresolved challenge, today’s adoption gap also reflects a lack of AI literacy. As AI capabilities advance faster than most people can reasonably keep up, individuals are increasingly interacting with systems
Every so often, new technology hits like an earthquake. It starts with faint rumblings, then suddenly creates an irreversible shift in the landscape. Social media was one of those moments. What began as an experiment quickly became a cultural engine, reshaping how we communicate, consume information and do business. Its
