Your customers are more demanding than ever before. Improving field quality and your customer's experience of your product is essential to staying competitive. However, truly understanding customer experience can be a daunting task. These recommendations have been refined and proven in dozens of manufacturers as simple ways to rapidly improve field quality performance. 1. Think big; start small.
Tag: early warning
Do you hear voices? I sure hope so. I’m not talking about the ones associated with psychiatric disorders or medical conditions, but the voices of quality. To compare the two for a just a moment, the medical description from HealthGrades explains that auditory hallucinations can be pleasant or threatening and
This is a follow up to last week’s blog on understanding your customers’ perceptions of quality. As the world’s largest manufacturer of PCs and tablets, Lenovo is always looking for areas to reduce costs while increasing quality and customer satisfaction. Six months ago, Lenovo implemented the Lenovo Early Detection (LED) system
People are talking about your products. But more importantly, they’re listening. Facebook, Twitter, review sites, and product forums are just a few of the sources that a savvy customer checks when making a buying decision. This reality has fundamentally changed the definition of quality. It’s no longer sufficient to conform
Companies have become obsessed with product quality – and for good reason. Customer dynamics, their willingness to expose product quality issues socially on the web, and the ease with which they can jump to competitive products make quality a more important differentiator than ever before. Over the past 15 years,