Did you know the first SAS® Users Group event took place before SAS was incorporated as a company? In 1976, hundreds of early SAS users gathered in sunny Kissimmee, FL to share tips and offer feedback before SAS was even officially a company. Our users have continued to influence the
Customer Experience Day (aka #CXDay2019) is one of our favorite days of the year—when we can reflect on customer interactions, questions and feedback from the past year—and look to the year ahead for ways to enhance our customers’ experience, like expanding our support options and helping drive improvements to our website and self-service offerings.
One of my new favorite activities is perusing the memorable transcripts from our Live Chat program. Lida: Hi! Welcome to Live Chat! I'm here to help. Lida: May I please have your name and company? Visitor: My name is Bill Smith and I'm with ABC. Visitor: how many offices do
How many times a day do you search (or “Google”) how to do something with a product, the best ways to perform “X,” or for help with a problem? Chances are it’s a lot, and when you do, you likely land on a forum where your peers have posted answers
It’s no secret that SAS is a constant among Best Places to Work lists all over the world. But, what many may not realize is the connection between creating a company employees want to work for, and creating a company customers want to work with.
