One of my new favorite activities is perusing the memorable transcripts from our Live Chat program. Lida: Hi! Welcome to Live Chat! I'm here to help. Lida: May I please have your name and company? Visitor: My name is Bill Smith and I'm with ABC. Visitor: how many offices do
I’m still old school enough to enjoy reading the local News & Observer on weekends. I even like flipping through pages that leave my fingers smudged from newsprint. I was reading an editorial piece a while back, and a phrase leapt out at me. A correspondent wrote, “We are in
I realized a little while ago that I may have more loyalty cards and memberships than the average person. (And that I more actively prove my loyalty than the average person). But as anybody who has ever signed up to a mailing list or for a store card knows, having
