There is growing awareness and discussion about the need to remodel business processes in banks. This is partly in response to the disruption caused by the pandemic, partly because of macroeconomic pressures such as changing interest rates, and partly a way to address changing customer behavior and expectations. This last
If the big banks won’t help when times are tough, customers will turn to smaller, simpler providers. And once they’ve switched, banks will struggle to win them back. I’ve written before about how banks are an essential part of the UK’s social fabric. Our economy depends on the availability of
La pandemia del COVID-19 ha obligado a todos los sectores económicos a revisar sus previsiones y prioridades para los próximos años. A pesar de que se estima una desaceleración significativa, aún se desconoce el impacto real que tendrá en la economía mundial, que dependerá también de las medidas que se
