Despite many experts touting 2016 as a significant year for innovation, IT is still chaotic, with many teams stuck in an old world. Organisations are implementing countless digital and data projects in an attempt to improve business models and streamline processes. Sadly, these rarely reflect any kind of coherent company-wide IT
2015 was a busy year for the hotel industry. ADR, Occupancy and RevPAR achieved record highs. We saw extensive merger and acquisition activity, culminating at the end of the year with the acquisition of Starwood by Marriot and Fairmont by Accor (and don’t forget Expedia’s Orbitz acquisition, of course). Favorable
You’d better watch YouTube, you’d better not cry You’d better not post, I’m telling you why Big data is coming to town He’s making many lists (and selling them too), he’s writing it twice (for redundancy’s sake), He’s gonna find out whose naughty or nice Big data is coming to town
A few weeks ago I had the opportunity to attend the 2015 EyeforTravel Connected Traveller Conference. Based on the spelling of the word “traveller” which my American version of MS Word continuously wants to autocorrect, you can correctly assume the conference was hosted in London. During the conference, one phrase
Did you know that Tuesday, Nov. 24, was #ThankfulTuesday? This themed day was just two days before Thanksgiving and joined the ranks of newly invented opportunities such as #WorldPastaDay and #NationalMotherInLawDay to collectively post on social media about a single topic. Appropriate to the season of giving thanks, many people
On the first day of Big Data Analytics my colleagues sent to me: A data scientist discussing a decision tree On the second day of Big Data Analytics my colleagues sent to me: Two business analysts and A data scientist discussing a decision tree On the third day of Big Data Analytics my
Imagine your company's analytics environment is like an old apartment building, with each unit having its own air conditioner. Each air conditioning unit has to be individually maintained and repaired by the building landlord or "super." The air conditioning units come from different manufactures and are of varying ages. It can be challenging, to
As consumers have moved to digital channels and digital interactions, competition for the hotel consumer has increased dramatically. Now, hotels not only compete with each other, but also with third-party online distributors, and even new disruptors from the sharing economy like AirBnB. However, hotels have one advantage that these other
With so many cybersecurity stories and large scale data breaches in the news, it's no wonder that cybersecurity is a top priority for leaders in many industries. But did you know analytics can help protect your customer and organizational data? Franklin Witter, Principal CyberSecurity Consultant, recently shared these three cybersecurity
Like retailers, Communications Service Providers (CSPs) interact with customers in multiple ways during the buy, use and share journey. These interactions take place at stores and on websites, Facebook pages, call centers, and other channels. However, unlike retailers, CSPs are having a harder time providing a seamless experience across their many channels.
