Health care is undergoing exponential change, and this year we’ll continue to see the industry launch bold missions to improve the patient experience. With new types of data and technologies, the vision of making health care more personalized and proactive is becoming closer to reality. In my new book “The
What if a reckless driver adopted a more responsible approach because the car insurance pricing was based on driving habits? What if the senior from next door had the insurance payments based on kilometres driven, resulting in significant savings? This may be reality sooner than you think. The Internet of Things will revolutionise
When SAS Scotland gave students 48 hours to build a prototype computer system to help increase police effectiveness, nine teams accepted the challenge. The venue was the University of Glasgow's Hackathon, one of the largest student hackathons in the UK, attracting 200 attendees. SAS Scotland has co-sponsored the event for the past three
When I walk into my local chicken shop I always feel that Mary, the owner, has roasted chickens, prepared salads and put on extra rice pudding for my family’s Friday night meal. Mary welcomes me with open arms, greets me and my son by first name and always has an
Why do you read SAS blogs? Do you come solely for the technical tips? Do you follow your favorite blogger and ignore the rest? Or maybe you just read the posts that relate to your industry or your current business challenge. I've heard from some of you that you try to read every post, but
Has analytics become just a buzzword, the hype du jour? It’s great that analytics are now cool, but few people have taken then time to understand what analytics really are and how they can help solve their business problems. Last month at the the 30th Annual International Maintenance Conference, I
It’s hard to believe that another year is over. 2015 is behind us; 2016 is ahead. As I looked back over this year, I recalled starting last year at the National Retail Federation Big Show. I presented in the SAS booth on “Optimizing Pricing Decisions.” The presentation was simple and used the concept of
Despite many experts touting 2016 as a significant year for innovation, IT is still chaotic, with many teams stuck in an old world. Organisations are implementing countless digital and data projects in an attempt to improve business models and streamline processes. Sadly, these rarely reflect any kind of coherent company-wide IT
2015 was a busy year for the hotel industry. ADR, Occupancy and RevPAR achieved record highs. We saw extensive merger and acquisition activity, culminating at the end of the year with the acquisition of Starwood by Marriot and Fairmont by Accor (and don’t forget Expedia’s Orbitz acquisition, of course). Favorable
In today’s world of instant gratification, consumers want – and expect – immediate answers to their questions. Quite often, that help comes in the form of a live chat session with a customer service agent. The logs from these chats provide a unique analysis opportunity. Like a call center transcript,
