In my first post of the analytics in real life blog series, we heard four higher education customers discuss using SAS and why they chose SAS. Today we will hear the following three customers share the positive impact of using SAS and analytics for their users and institution. Karl Konsdorf, Acting
All of us in the retail and wholesale industry, regardless of role, are responsible for the same objectives: Increase customer satisfaction, inventory productivity, and profitability by way of localization and omni strategies. We've learned that our best strategies sometimes fall short; we spend significant effort analyzing, only to achieve marginal results. Many of
In today’s brave new technological world, most of us live cocooned in thermo-regulated cars and buildings. Our food and drink is on tap, and we experience little inconvenience beyond death and taxes. It’s easy to forget that life as we know it would come to an abrupt halt without the
The Internet of Things, that glorious futurescape in which billions of connected devices take much of the work and tedium out of daily living. As human beings, we’re addicted to our stuff and what it does for us. So a world in which most of our cell phones and other
Big data, by which most people mean Big Volume, doesn’t get you very far just by itself, but with the addition of Big Variety and analytics, now you’re talking. In fact, most organizations who are making headway into capitalizing on their data assets now refer to the process as "big
Do you ever stop and think about why it’s so hard to get really great customer service? As consumers, most of us are making transactions all day long, but it’s rare that someone actually surprises or delights us. More often, we rack up negative experiences. Think of what it’s like
Customer intelligence will help an insurance company deepen its customer insights, choreograph its customer interactions and continuously improve its marketing performance. Unfortunately for all the progress made in recent years on customer relationship management and getting to know customers better, insurance companies are still not focusing on customers as much
Big data is here to stay, whether we like it or not. Regardless of how you feel about it, it can help solve problems which simply could not be addressed without big data and advanced analytics. One area in which big data and analytics can provide huge benefits is the medical arena. In a recent
Imagine you're an investigator sorting through 6,000 mug shots taken at different jails around the state. You are tasked with finding all the mug shots of a high-profile con artist who has been arrested in multiple cities using a number of different aliases over the last five years. How can
The first text analytics product SAS released to the market in 2002 was SAS® Text Miner to enable SAS users to extract insights from unstructured data in addition to structured data. In 2009, in quick succession, SAS released two new products: SAS® Enterprise Content Categorization and SAS® Sentiment Analysis. These
