Thorsten Hein is a Principal Product Marketing Manager in the Risk Research and Quantitative Solutions Division at SAS Institute. He specialises in global risk management operations insights in both banking and insurance, focusing on risk and finance integration, IFRS, Solvency regulations and regulatory reporting. He helps risk management stakeholders to go beyond pure regulatory compliance and drive value-based management to maximise business performance, using his wide experience to deliver both business relevance and technical coherence.
Rapid advancements in artificial intelligence (AI) technologies, such as large language models (LLMs), have triggered radical transformation in insurance. While they have already reshaped how AI is used, LLMs alone are not sufficient for real-world decisioning. Some of the standard ways insurers have used LLM-based chatbots in the past are
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