Jennifer Robinson is SAS’ Global Public Sector Strategic Advisor, working to help governments maximize the use of their data through data integration, data management, and analytics. Her career in software development is complemented by the opportunity to serve as a local elected leader for the last 25 years. Jennifer co-wrote the book A Practical Guide to Analytics for Government and is featured in the book Smart Cities, Smart Future. In addition to writing articles and blogs about data-driven governing, she speaks with government leaders about emerging technologies and how to strategically adopt them.
Raise your hand if you’re using data and AI, but are as busy as ever. If that sounds familiar, you’re not alone. Many employees are still weighed down with high volumes of manual processing despite having data and analytics tools. For some, the workload has even increased as analytics and AI generate more information that requires review and
Agentic AI is generating excitement and being cheered as the next frontier in automation and decision-making. However, beneath the buzz, lies a sobering forecast: Gartner warns that “over 40% of agentic AI projects will be canceled by the end of 2027, due to escalating costs, unclear business value, or inadequate
The critical link between skills, productivity and AI in the public sector Fifteen years ago, I would not have believed that my office would be phone-free or that meetings would be virtual, even with nearby colleagues. Today’s work environment would have seemed impossible back then. And as we look to
Building a digital fortress with modern data management In an era where stone walls and moats are relics of the past, the battleground has shifted to the digital realm. Since the first cyberattack in 1988, governments worldwide have been on high alert, fortifying their defenses against invisible intruders. The ultimate
Making public services as easy as online shopping What if interacting with government services was as seamless and swift as ordering your favorite book online? You log in to a sleek, intuitive portal and within seconds, you’re greeted with personalized recommendations tailored to your needs. What a great experience! I
Rising fraud and shrinking staff signal an urgent need for AI in government Have you ever opened your wallet and felt panicked? You count the bills once, twice and still come up short. You rummage through every pocket, hoping to find that missing cash. Then, a thought crosses your mind,
What does the path to a fully AI-integrated government look like? “Figure out where you want to be and then take the steps to get there.” I remember my dad giving me that advice when I was growing up, and I think about it now as I watch the unfolding
Everyone is talking about artificial intelligence (AI) for a good reason. It’s already revolutionizing the world as we know it. And governments are well-poised to use AI to improve services and operations. But we can expect the AI conversation to shift into 2025. Attend any conference of government leaders, and
The weight of the world has never been heavier – and it rests on the shoulders of government. Geopolitical hostilities, war, climate change, economic turmoil, large-scale migration and workforce shortages are worldwide issues. These challenges are compounded when governments have political divisions and stymied processes. Citizens want their government to
Getting ahead of an equipment failure can be the difference between millions of dollars saved, and disastrous losses. Predictive maintenance, which uses data and analytics to determine the health of an asset to predict the best time to perform maintenance, is now easier than ever if implemented with a smart,
