Hidden Insights

Analytics

Find out how analytics, from data mining to cognitive computing, is changing the way we do business

Vijayne Govender4 December 2018 0

If you want to get to grips with the topic of customer intelligence, who better to ask than David Cosgrave, who leads the SAS® Customer Intelligence team in South EMEA? Over the last few years, David has written a number of articles, and contributed to several others, on the subject

English

Communications | Government | Retail

Analytics

Data Preparation in the Analytical Life Cycle

Ivor G. Moan3 December 2018 0

Understanding Data Preparation in the Analytics Life Cycle

What is Data Preparation and why does it matter? Data preparation is all the tasks involved in collecting, processing, and cleansing data for use in analytics and business intelligence. It therefore includes accessing, loading, structuring, purging, unifying (joining), adjusting data types, checking fields to see that only valid values are

English

Analytics

Paul Ridge3 December 2018 0

Customer-centricity and the current loyalty paradox

Does loyalty pay in business? Most of us, if asked, would probably say that it ought to do so. Fairness suggests that there should be an element of “you scratch my back, I’ll scratch yours.” In other words, if I remain your customer, you will look out for my interests;

English

Insurance

Analytics

Tonia Calvio28 November 2018 0

Come incrementare le potenzialità delle risorse umane grazie a People Analytics

La prova definitiva per poter definire una tecnologia “mainstream” consiste nel verificare che essa venga ampiamente utilizzata in tutta l'azienda, dalle funzioni a servizio del cliente alle attività di back-office. Gli analytics sono stati a lungo incentrati sul cliente ed ampiamente utilizzati anche per le prestazioni individuali, ad esempio, dalle

Italian

Analytics

Process improvements in insurance are boring – or are they?

Michael Rabin20 November 2018 1

Process improvements in insurance are boring – or are they?

If we look at digitisation projects among insurance companies, the majority are essentially process improvements and cost savings. Processes and costs. These are not exactly “modern” terms. They are more or less precisely the opposite of the usual buzzwords and statements about digitisation and innovation. Does that make them boring

English

Insurance

Analytics

Why personalising the student experience is critical to higher education’s viability

Harry Clarke14 November 2018 0

Why personalising the student experience is critical to higher education’s viability

Over the last few months there have been two disparate themes in my conversations with higher education institutions. The first has been the pervasive and ambitious plans for growth throughout the sector, and the second has been concern over increased competition for students and resources. At first glance, these seem

English

Education

Analytics

The Relationship Between Insurance Companies and Insurtech

Michael Rabin14 November 2018 0

It’s Complicated: The Competitive, Coexisting and Cooperative Relationships Between Insurance Companies and Insurtechs

The insurance industry is one of the late starters in terms of digitisation, even in customer service, where digital networking has literally been imposed. This is largely the result of company size and the associated deadlocked structures, plus legacy systems and processes. These make it difficult to react spontaneously to

English

Insurance

Analytics | Customer Intelligence

4 ideas for crafting superior customer experience within B2B

Daniel Poulsen8 November 2018 0

4 ideas for crafting superior customer experience within B2B

As recent studies have shown, customer experiences within B2B are not living up to the expectations customers have from B2C. With clear benefits such as optimised lead generation, improved loyalty and retention, reduced cost to serve, and stronger organic reach, it is surprising B2C best practices have not yet rubbed

English

Analytics | SAS Administrators

Andrea Negri6 November 2018 1

SAS Platform Governance & Security

Sicurezza, privacy e controllo sulle informazioni sono alcuni dei principali temi che negli ultimi anni hanno acquisito sempre più importanza in diversi ambiti, tra cui quello che riguarda SAS Platform e la sua governance. Per gestire una piattaforma tecnologica come quella che SAS mette a disposizione si viene spesso coinvolti

Italian

Analytics | Learn SAS | Programming Tips

Steffen Stahl6 November 2018 4

First SAS User Group Meetup: "Inspired users can go to work the next day and start right away"

A few weeks ago, the first German SAS® user group meetup took place in Berlin. I had a chance to talk to Igor Khorlo, Senior Statistical Programmer at Syneos Health Germany GmbH and founder of the SUGG, about his motivation to constitute this group. What I experienced was a fascinatingly

English

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Blogs

Analytics