Deloitte’s 2019 Banking and Capital Markets Outlook begins by stating that “a decade after the crisis, the banking industry is on firmer ground.” Shortly after it asserts that “there may be no better time than now to reimagine digital transformation.” Having tinkered at the margins to keep the lights on,
In my previous post, “Why personalising the student experience is critical to higher education’s viability," we examined the role customer intelligence can play in driving value for universities and students across the higher education journey. Specifically, analytics has a vital role to play in helping decision makers, particularly marketers, to
Artificial intelligence and machine learning are words that evoke a sense of inhumanity, of cold and mechanical functions. In reality, AI is coming closer and closer to reaching human understanding through capabilities like deep learning and natural language processing (NLP). With early chatbots, you had to ask exactly the right
Artificial intelligence (AI) offers many opportunities for innovation. It already allows us to improve traffic flows, safely manage large crowds of people at events, analyze automated MRI scans for particular diseases and disorders, and check the effectiveness of treatment. However, new privacy legislation – such as the European General Data
In my first post, I discussed how analytics should play a major role in modern policing to help forces plan for the future and meet the requirements of the Force Management Statement. In my second post, I went on to discuss the importance of police data and data preparation to
In my previous blog post, I introduced the “four pillars of trust” for automated decisions. The key takeaway was that explainability and transparency refer to the entire analytical process. But what about the “black box” of machine learning algorithms? Here, too, the analytical platform must guarantee transparency. The good news
The reach of sports analytics is growing by the day. Increasingly, fans expect access to additional information when viewing their favourite sport. The Premier League has started to provide information about distance run, completed passes and penalty placement history. The Australian Football League shows—on live TV—the heart rate of a
Insurance companies are working hard to renew their business models. A huge part of that is a modernised approach to actuarial practice, but why and how? I asked my colleague, actuary Diego Rivas. The insurance business looks like a smooth, calm river from the outside. Is that image misleading? DR:
Could smart cities and social media be the perfect match? Politics is a divisive issue and not simply from a philosophical standpoint. Different sections of society have very different engagement levels. We could postulate many reasons for this, but the real question is, how can government re-energise citizen engagement in
Most of us occasionally stand back and marvel at the meteoric rise of businesses succeeding in the algorithm economy. Not only are they steeped in data decisioning, but it’s also in their DNA. True, they are fortunate to be born of big data and in the advanced analytics era. But
