The unfolding digital economy is impacting not just the way companies engage with their customers, but also how businesses are internally managing themselves. The business control function needs to keep pace, and many business controllers I meet think there is now a demand for Controller 2.0. But what is this
When I talk to companies on how to improve their forecasting process they often share their difficulties with handling demand from potential large orders, where they are in a tender situation. Further, demand originating from tenders is increasing. Tender demand have characteristics which makes it difficult to handle in traditional
A spectre is haunting economy – the spectre of digitization. All the powers of old economy have entered into a holy alliance to exercise this spectre. But other than the communism (obviously the first two sentences are stolen from the Communist Manifesto by Marx and Engels from 1848) – this
The rise of citizen data scientists—business users who are able to do at least some of their own analytics—has been touted as many things. Some have suggested that it is a very good way to address shortages of dedicated data scientists. Others, more cynically, have suggested that it is simply
The General Data Protection Regulation (GDPR) marks a Big Change for countries holding and handling data about EU citizens. Or does it? I suggest that GDPR, although important, and requiring organisations to take action, is actually just the latest in a long line of efforts by regulators to ensure that
A big part of our existence is about making choices. Preferably the best ones. Evidence-based decision-making matters more than the type and quantity of the data, and by establishing evidence-based decision-making as a deep corporate culture, you could fulfill data’s vast potential. I find the resemblance between this way of
Tax authorities may not be everyone’s favourite organisations. But around the world, they have a key role in collecting revenues that enable governments to spend money on essential public services. You only need to read the media coverage of the tax avoidance of some of the big tech companies, and
Back in 2013, Central Hudson Gas & Electric detected an intrusion in its systems. It immediately took steps to alert its customers to the possibility that their auto-pay bank account information may have been accessed. Because of the urgency of the situation, the company decided to use an automated telephone
Artificial intelligence (AI) is the subject of considerable discussion across industry sectors around the world. Telecoms companies are showing considerable interest in the potential of AI, whether at the front end—customer service—or to improve service delivery via better network performance and reliability. There are a number of different AI technologies
Architects are a key part of any major building project. They draw up the plans, and in some cases, may even be involved as project managers. But they may have another role that is not often discussed: acting as mediators in any disputes between builder and client. An architect is,
